Administrator/Service Controller

ARC Group Worldwide; Norwich; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Paid annual leave pro-rata

Weekly pay

Pension after 3 months

Health Assured scheme for you and your

Free online training

Job summary

ARC Group Worldwide in Norwich is seeking a part-time Service Controller to join a busy service team. The role focuses on coordinating engineers' schedules, handling service requests, and providing timely customer updates.

A strong administrator with good communication skills will thrive in this busy environment that offers potential for permanent placement. Experience in service control, scheduling, or administration is preferred; candidates should be able to work both independently and as part

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise workloads.
• Previous experience in a service controller, scheduler, coordinator or administration role.
• Able to work independently and as part of a team.

Responsibilities

• Coordinating engineers' schedules and appointments.
• Managing incoming service requests and allocating work.
• Liaising with customers to provide updates and resolve queries.
• Raising and processing job sheets and service documentation.
• Maintaining accurate records and updating internal systems.
• Providing general administrative support to the service team.

Skills

Organisational skills

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

• Coordinating engineers' schedules and appointments
• Managing incoming service requests and allocating work
• Liaising with customers to provide updates and resolve queries
• Raising and processing job sheets and service documentation
• Maintaining accurate records and updating internal systems
• Providing general administrative support to the service team. We're currently recruiting for a Service Controller to join our client's busy and friendly team based in Norwich. This is an excellent opportunity for someone with strong organisational and communication skills who is looking for a part-time role with the potential to secure a permanent position. Previous experience in a service controller, scheduler, coordinator or administration role
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise workloads
• Confident using Microsoft Office and computer systems
• Able to work independently and as part of a team
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our Health Assured scheme for you and your family.
• Access to Free online training.