Service Controller & Admin Coordinator (Part-Time)

Confidential; Norwich; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Paid annual leave pro-rata

Weekly pay with 1 hour pay resolution

Pension contribution after 3 months

Health Assured scheme

Free online training

Job summary

ARC GROUP is recruiting a temporary Service Controller in Norwich to coordinate engineers, manage service requests and keep accurate records. The role offers potential progression to permanent employment and a part-time style with standard office hours.

Ideal candidates will have admin or scheduler experience, strong communication, and the ability to work both independently and in a team, using MS Office and internal systems.

Qualifications

• Previous experience in service controller, scheduler, coordinator or admin role.
• Excellent communication and customer service skills.
• Strong organisational skills with ability to prioritise workloads.

Responsibilities

• Coordinating engineers' schedules and appointments.
• Managing incoming service requests and allocating work.
• Liaising with customers to provide updates and resolve queries.
• Raising and processing job sheets and service documentation.
• Maintaining accurate records and updating internal systems.
• Providing general administrative support to the service team.

Skills

Organisational skills

Communication

Customer service

Independent worker

Teamwork

Tools

Microsoft Office

Job description

ARC GROUP is recruiting a temporary Service Controller in Norwich to coordinate engineers, manage service requests and keep accurate records. The role offers potential progression to permanent employment and a part-time style with standard office hours.

Ideal candidates will have admin or scheduler experience, strong communication, and the ability to work both independently and in a team, using MS Office and internal systems.