Administrator / Service Controller

Confidential; Norwich; Sur place; GBP 18 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Paid annual leave pro-rata

Weekly pay with 1 hour pay resolution

Pension contribution after 3 months

Health Assured scheme

Free online training

Résumé du poste

ARC GROUP is recruiting a temporary Service Controller in Norwich to coordinate engineers, manage service requests and keep accurate records. The role offers potential progression to permanent employment and a part-time style with standard office hours.

Ideal candidates will have admin or scheduler experience, strong communication, and the ability to work both independently and in a team, using MS Office and internal systems.

Qualifications

• Previous experience in service controller, scheduler, coordinator or admin role.
• Excellent communication and customer service skills.
• Strong organisational skills with ability to prioritise workloads.

Responsabilités

• Coordinating engineers' schedules and appointments.
• Managing incoming service requests and allocating work.
• Liaising with customers to provide updates and resolve queries.
• Raising and processing job sheets and service documentation.
• Maintaining accurate records and updating internal systems.
• Providing general administrative support to the service team.

Connaissances

Organisational skills

Communication

Customer service

Independent worker

Teamwork

Outils

Microsoft Office

Description du poste

Job Title: Administrator / Service Controller

Job Type: Temporary with opportunity into permanent.

Location: Norwich

Rate of pay: £15 per hour

Are you a Service Controller looking for work?

Temporary to Permanent Opportunity

We're currently recruiting for a Service Controller to join our client's busy and friendly team based in Norwich. This is an excellent opportunity for someone with strong organisational and communication skills who is looking for a part-time role with the potential to secure a permanent position.

Hours: Monday - Friday, 8:30am 5:00pm, 1 hour lunch.

Start Date: ASAP

The Role:

• Coordinating engineers' schedules and appointments
• Managing incoming service requests and allocating work
• Liaising with customers to provide updates and resolve queries
• Raising and processing job sheets and service documentation
• Maintaining accurate records and updating internal systems
• Providing general administrative support to the service team

The Ideal Candidate:

• Previous experience in a service controller, scheduler, coordinator or administration role
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise workloads
• Confident using Microsoft Office and computer systems
• Able to work independently and as part of a team

This position is offered on a temporary basis initially, with the opportunity to become a permanent member of the team for the right candidate.

BENEFITS OF WORKING FOR ARC

• Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our Health Assured scheme for you and your family.
• Access to Free online training.

ARC GROUP

A focus on recruitment, a passion for people.