Administrator / Receptionist

Bupa; London; On-site; GBP 30,000; Full time

Job summary

A leading health insurer is seeking an Administrator/Receptionist for their London Euston clinic. This full-time role involves providing exceptional customer service and administrative support, ensuring smooth operations and positive experiences for patients. With a focus on health, the candidate will engage with diverse clientele and contribute to the clinic's mission of making health happen.

Benefits

25 days holiday

Bupa health insurance

Interest-free annual travel loan

Wagestream

Competitive pension plans

My Bupa Extras discounts

Qualifications

• Knowledge of Medical Terminology (desirable).

Responsibilities

• Ensure efficient administrative and receptionist activities.
• Meet and greet patients and visitors courteously.
• Provide administrative support during clinics or tests.

Skills

Excellent communication

Customer Service

Well organised

Proactive attitude

Tools

Excel

Word

Job description

Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.

For Australia or New Zealand candidates - Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.

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Administrator / Receptionist

Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id R1186133

Job Description:

Administrator/Receptionist

London Euston Bupa Health Clinic, London NW1 2PL

Permanent. Full time, 40 hours a week. Monday to Friday across shifts between 07:00-18:00 (with very occasional Saturdays)

£29.300 per annum plus excellent benefits

We make health happen:

At our London Euston Bupa Health Clinicwe offer a range of services to include; Mammograms, Physio and Musculoskeletal appointments to name a few. Our services and treatments are available to everyone – not just those with health insurance.

We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.

You’ll help us make health happen by:

You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. Additional duties include;

• Undertake duties in accordance with departmental policies and procedures

• To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department.

• Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.

• Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.

• Provide efficient and effective administrative support during our user’s clinics or tests, or procedures.

• Deal with letters of guarantee and liaise with insurance companies and Embassies as required.

• Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner

• Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.

• Implement manual procedures during computer downtime and transfer information when system is reinstated.

• Make follow-up bookings for patient after the appointment.

• Assist patient with booking further tests or consultations

Key Skills / Qualifications needed for this role:

• Excellent communication (Written and Verbal)

• Deliver an outstanding Customer Service each and every time

• Good knowledge of excel and word

• Well organised, reliable and have a proactive attitude

• Knowledge of Medical Terminology (desirable)

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets

• Wagestream - Have early access up to 40% of your earned wages within minutes

• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim tooffer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Administration

Locations:

Clinic - London Euston

About Us

Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

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