Ward Administrator / Receptionist

University College London Hospitals NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Ward Administrator to join their Haematology Cancer Services team. This permanent full-time role offers a dynamic environment where you will provide essential administrative support, ensuring smooth operations in a busy, friendly atmosphere. You will be responsible for admitting patients, managing medical documentation, and delivering excellent customer service at the main reception. The position provides opportunities for skill development and career progression within a supportive team, making it an exciting chance to contribute to top-quality patient care in a complex NHS trust.

Qualifications

• Self-motivated individual with excellent customer service and administrative skills.
• Ability to work in a busy, multi-disciplinary team environment.

Responsibilities

• Admitting patients and uploading medical documents into the EPIC system.
• Providing administrative support to clinical staff and ensuring consistent service delivery.

Skills

Customer Service Skills

Administrative Skills

Attention to Detail

Ability to Work Autonomously

Education

High School Diploma

Tools

EPIC Patient Information System

Job description

Haematology Cancer Services is seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment. In this role, you will be working as a Ward Administrator on our Haematology Wards.

You will also be required to cover our busy main reception in the Grafton Way Building on an ad-hoc basis. Delivering quality service is at the forefront of our operations. Therefore, excellent customer service skills and a calm, can-do attitude are crucial. This role offers the chance to join a friendly, professional, supportive team.

This is an exciting opportunity to join UCLH. The successful applicant will be self-motivated and able to work autonomously, performing administrative duties such as admitting patients into our patient information system, EPIC; uploading medical documents and clinical correspondence; collecting inpatient notes; supporting patient discharges; and providing administrative support to clinical staff. Attention to the ward and reception surroundings is essential, along with responsibilities like raising minor repair notifications as needed. Additionally, you will provide cross-cover for other ward administrators during leave or busy periods to ensure consistent service delivery.

This is a permanent full-time role with a 37.5-hour workweek. Shift patterns for the main reception include an early shift (7:00 am – 3:30 pm), a late shift (11:30 am – 7:30 pm), and a regular shift (9:00 am – 5:00 pm). Weekend shifts (Saturday or Sunday) are from 9:00 am to 5:00 pm. When working on the wards, hours are from 8:00 am to 4:00 pm.

We seek candidates eager to develop their skills and knowledge. The role is varied and provides a solid foundation for career progression.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK’s most complex NHS trusts, serving a large and diverse population. We provide academically led acute and specialist services to local, national, and international patients. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We operate across eight sites:

• University College Hospital (including the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National Throat, Nose and Ear Hospital
• Eastman Dental Hospital
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospitals at Westmoreland Street

We are dedicated to diagnosing and treating complex illnesses, with specialties in women’s health, cancer, infections, neurology, gastrointestinal, and oral diseases. Our world-class support services include critical care, imaging, nuclear medicine, and pathology.

We are committed to sustainability and aim to become a carbon net-zero health service by 2031 for direct emissions and 2040 for indirect emissions.

For the full Person Specification and detailed responsibilities, please refer to the attached Job Description.

Please note, the vacancy may close early; we recommend submitting your application promptly.