Gynaecology Outpatient Administrator & Receptionist

NHS; Southall; On-site; GBP 29,000 - 31,000; Full time

Job summary

Join the Outpatients Department at a leading NHS Trust, providing essential administrative support. You'll manage appointments, maintain patient records, and ensure a high standard of service in a busy healthcare environment. This role offers a chance to make a meaningful impact on patient care while working in a dynamic team. Ideal for individuals with strong communication skills and a background in customer service or administration.

Qualifications

• Experience in customer service and administrative work required.
• Adaptable to change without supervision.

Responsibilities

• Book diagnostic and follow-up appointments.
• Record outpatient attendances on Cerner.
• Communicate professionally with patients and staff.

Skills

Customer service

Administrative work

Communication

Education

NVQ Level 3 or equivalent

GCSE English

Tools

Cerner

Job description

Job summary

Work as part of the Outpatients Department, providing an efficient administrative and outpatient reception service, including the Early Pregnancy Unit.

Booking diagnostic appointments on Soliton.

Recording all outpatient attendances (cashing-up) on Cerner.

Booking follow-up appointments and discharging patients back to the GP.

Filing documents according to Information Governance policy.

Communicating with patients, visitors, and staff professionally and courteously.

Using all available communication methods effectively.

Maintaining an uncluttered, tidy, hygienic, and sanitary reception area, including cleaning surfaces.

Supporting Managers and Supervisors in developing a patient-focused service.

Main duties of the job

1. Complete appointment outcomes, such as booking follow-ups and discharges, within stipulated timeframes.
2. Analyse patient pathways versus outcomes; escalate issues to relevant staff for earlier appointments or diagnostics to meet RTT targets.
3. Record outpatient attendances, DNAs, and cancellations on Cerner promptly to ensure proper funding.
4. Ensure all patient information is accurate and up-to-date on Cerner, investigating discrepancies.
5. Follow processes for audit forms, walk-in patients, booking interpreters, and transport in line with Trust standards.
6. Use excellent communication and interpersonal skills with patients, carers, visitors, and staff.
7. Be a calm, flexible, and supportive team member.
8. Handle enquiries professionally and respond firmly to antisocial behavior, reporting verbal abuse as necessary.

About us

London North West University Healthcare NHS Trust (LNWH) serves Brent, Ealing, Harrow, and beyond, with over 8,200 staff serving nearly one million people.

Major services include:

• Northwick Park Hospital: A busy emergency department, hyper-acute stroke, and rehabilitation units.
• St Mark's Hospital: Specializing in bowel disease.
• Ealing Hospital: A district general hospital with emergency services and urgent care.
• Central Middlesex Hospital: Outpatient and surgical services, with an urgent care centre.

As a teaching NHS trust, we are involved in training future clinicians and research.

Details

Date posted: 16 May 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £29,176 to £30,225 per year PA

Contract: Permanent

Working pattern: Full-time

Reference number: 337-NP-8785KS

Location: Ealing Hospital, Uxbridge Road, Southall, UB1 3HW

Job description

For main responsibilities, please see the attached Job Description and Person Specification.

Person Specification

Education/Qualifications (Essential): NVQ Level 3 or equivalent, GCSE English.

Desirable: First aid, Fire Marshal training.

Knowledge and Experience (Essential): Customer service, administrative work, adaptable to change without supervision.

Desirable: Cerner/NHS experience, reception experience.

Additional requirements

This post is subject to DBS check and requires a Disclosure submission for criminal record verification.

Applications from those requiring Skilled Worker sponsorship are welcome; see UK Visas and Immigration for details.

From 6 April 2017, applicants must present criminal record certificates from countries of residence in the past 10 years if applicable.

Employer details

London North West University Healthcare NHS Trust

Address: Ealing Hospital, Uxbridge Road, Southall, UB1 3HW

Website: https://www.lnwh.nhs.uk