Administrator / Private Work Lead

St. Martin’s Gate Surgery; Worcester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A friendly medical practice in Worcester is seeking an organised Private Work Lead/Administrator to join their team. Responsibilities include managing incoming correspondence, coding clinical data into EMIS Web, and providing administrative support to clinicians. Candidates should possess excellent IT knowledge, strong interpersonal skills, and experience in a General Practice environment. This position offers the opportunity to be part of a supportive team making a significant impact on patient care.

Qualifications

• Experience dealing with the public/patients.
• Experience in a General Practice environment.

Responsibilities

• Process incoming mail and handle correspondence.
• Accurately clinically coding data into patient records.
• Support clinical staff with administrative tasks.

Skills

Excellent IT knowledge

Interpersonal and communication skills

Attention to detail

Ability to manage correspondence

Education

Educated to GCSE level or equivalent

Experience with clinical systems

Tools

EMIS Web

Docman

Job description

We're looking for an organised, proactive team player to join our practice and play a key role in keeping our clinical services running smoothly. In this varied administrative role, you'll manage the flow of information across the organisation processing incoming mail, handling correspondence, and ensuring patient records are accurate, up to date, and coded correctly on EMIS Web.

You'll support clinicians by scanning and attaching documents, identifying and forwarding important clinical information, and managing requests such as SARs, insurance or solicitor letters, and DVLA forms.

If you enjoy working in a busy environment, have great attention to detail, and want to be part of a friendly and supportive team that makes a real difference to patient care, wed love to hear from you.

Main duties of the job

The successful candidate will provide comprehensive administrative support to the multidisciplinary team, including coding relevant information into patients electronic health records. They will handle enquiries, distribute information, and process both electronic and hard-copy documents promptly and in line with current policies.

About us

St Martins' Gate Surgery is a friendly medical practice based across two sites. The main site is situated within the Worcester city boundary and we have a branch surgery, located at St Peter's. Looking after approximately 14,000 patients, we aim to offer the highest level of medical care for the whole family. Our practice is led by four GP Partners and in addition, there are three salaried GP's, three Advanced Nurse Practitioners, Practice Pharmacists and a nursing team who are supported by secretarial, administrative and reception teams.

Job responsibilities

The following are the core responsibilities of the Private Work Lead/ Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Process incoming mail,
• Accurately clinically coding data on the clinical system into the patient record,
• Identifying relevant clinical information documented in patient correspondence, coding appropriately and forwarding to the relevant member/team for appropriate action,
• Actioning all incoming correspondence, emails and mail in a timely manner,
• Scanning patient related documentation and attaching scanned documents to patients healthcare records,
• Inputting data into patients healthcare records as necessary,
• Actioning and completing EMIS Web documents in a timely manner,
• Supporting all clinical staff with general administrative tasks as requested,
• Maintaining a clean, tidy and effective working area at all times.

In addition to the primary responsibilities, the Private Work Lead/ Administrator may be requested to:

• Filing and storing records as required,
• Photocopying documentation as required,
• Partake in audits as requested,
• Carry out system searches as requested.

Person Specification

Qualifications

• Educated to GCSE level or equivalent.
• Experience with clinical systems such as EMIS Web, Docman or iGDPR.

Experience

• Excellent IT knowledge,
• Experience of dealing with the public/patients,
• Excellent interpersonal and communication skills.
• Experience in a General Practice environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.