Administrator - Op COURAGE

The Methodist Church in Britain; England; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Pension up to 14.5%

NHS discounts and Blue Light Card

£8K relocation package

Season ticket loans

Supervision and support

Inclusive community and equality nets

Mental health and wellbeing services

Job summary

Essex Partnership University NHS Foundation Trust is seeking an Administrator to join the Op COURAGE team, providing frontline telephone and inbox handling, referrals, and booking assessments. The role supports leadership meetings, minutes, and organisational tasks while handling confidential information with care.

The post welcomes job share applications and requires Five GCSEs plus prior admin experience. Knowledge of IT systems and MS Office is essential.

Qualifications

• Five GCSEs and prior admin experience are required.
• Experience of providing admin support.

Responsibilities

• Act as first point of contact by telephone for internal and external queries.
• Open and sort incoming emails and post, escalating queries to the leadership team.
• Set up referrals on clinical systems and upload them into the service.
• Contact patients to book assessments and keep records of bookings.
• Support meetings for the leadership team, including circulating papers and taking notes.
• Organise meetings and events, book venues and catering, and attend on the day.
• Support the leadership team with administrative tasks.
• Work autonomously to manage workload and prioritise tasks.
• Maintain service records and confidentiality on the electronic patient records system.
• Provide information for reports and data on the service and its delivery.
• Collaborate with partner organisations, service users, carers, clinicians and Trust colleagues.

Skills

IT proficiency

MS Office

Communication

Education

Five GCSEs

Tools

Clinical systems

Job description

Administrator post in the Op COURAGE team, a specialist community mental health service for military veterans run by Essex Partnership University NHS Foundation Trust. The work centres on front‑line telephone and inbox handling, setting up referrals on clinical systems, arranging veteran assessments and supporting the leadership team with meetings and minutes. It is a blended role with job share applications welcomed. Five GCSEs and prior admin experience are required.

What the job involves

• Act as first point of contact by telephone for internal and external queries, answering where possible or signposting to the clinical team
• Open and sort incoming emails and post, escalating queries to the leadership team
• Set up referrals on clinical systems and upload them into the service
• Contact patients to book assessments and keep up-to-date records of bookings, feeding back to leadership
• Support meetings for the leadership team, including circulating papers, taking or typing notes and following up action points
• Organise meetings and events, including communicating with attendees, booking venues, arranging catering and attending on the day
• Support the leadership team with administrative tasks
• Work autonomously to manage workload and prioritise tasks
• Maintain service records, documentation and correspondence on the electronic patient records system, in line with confidentiality requirements
• Provide information for reports and maintain data on the service and its delivery
• Work collaboratively with partner organisations, service users, carers, clinicians and Trust colleagues

Qualifications

• Five GCSEs

Experience

• Experience of providing admin support

Skills & knowledge

• Knowledge of IT systems and Microsoft packages
• Knowledge of admin procedures
• Good oral communication skills

Other

• Shares the Trust's beliefs and models them in attitude and behaviour
• Demonstrates organisational values

Nice to have

• NVQ Level 3 or equivalent experience
• RSA III or equivalent from another recognised professional body
• Working knowledge of ESR, PARIS and DATIX
• Previous experience of working in the NHS

What’s offered

• 27 days holiday plus bank holidays, rising to 33 days after 10 years' service
• Pension of up to 14.5% of pensionable pay
• Staff discounts including Blue Light Card and NHS offers
• £8K relocation package if moving to Essex
• Interest‑free season ticket loans for tram, rail or bus travel
• Supervision and support to help fulfil potential
• Inclusive community, engagement events and equality or champion networks
• Mental health and wellbeing services, occupational health advice and counselling