Service Administrator

The Methodist Church in Britain; Hampstead; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

NHS Pension scheme

Flexible working

Study days and CPD

Staff discounts

Wellbeing support

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a Service Administrator in its Ophthalmology Department for a 12-month fixed-term posting. The role focuses on arranging patient attendance for surgeries, pre-ops and outpatient appointments, while monitoring waiting lists against NHS targets and providing secretarial support to consultants and nursing teams.

Hours are Monday to Friday, 9am to 5pm, with preference given to staff with NHS experience or At Risk/priority status, and

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised, able to prioritise and manage a varied workload.
• Able to work calmly under pressure.
• Positive, flexible and proactive approach.
• Strong attention to detail and proofreading skills.

Responsibilities

• Coordinate and organise patient attendance for surgeries, pre-op and outpatient appointments.
• Ensure administrative processes and patient enquiries are handled efficiently within required timescales.
• Provide a secretarial and administrative service to consultants, nursing teams and the wider team.
• Give customer service to patients, colleagues and multidisciplinary teams in line with Trust values.
• Monitor outpatient and surgical waiting lists and ensure compliance with NHS targets and Trust standards.
• Produce accurate, professional documents to a high standard.
• Manage telephone, email and written correspondence.
• Maintain service continuity by working with colleagues and arranging cover during leave.
• Follow governance, compliance and mandatory training requirements under Trust policies.

Skills

Communication skills

Organisation

Working under pressure

Proactivity

Attention to detail

Job description

This fixed-term Service Administrator post sits in the busy Ophthalmology Department at Royal Devon University Healthcare NHS Foundation Trust, running for 12 months. The work centres on arranging patient attendance for surgeries, pre-ops and outpatient appointments, monitoring surgical and outpatient waiting lists against NHS targets, and providing secretarial support to consultants and nursing teams. Hours are Monday to Friday, 9am to 5pm, and previous administrative experience is preferred but applicants from other sectors are welcomed. Staff with Priority or At Risk status, including NHS At Risk staff, receive preference.

What the job involves

• Coordinate and organise patient attendance for surgeries, pre-op and outpatient appointments
• Ensure administrative processes and patient enquiries are handled efficiently within required timescales
• Provide a secretarial and administrative service to consultants, nursing teams and the wider team
• Give customer service to patients, colleagues and multidisciplinary teams in line with Trust values
• Monitor outpatient and surgical waiting lists and ensure compliance with NHS targets and Trust standards
• Produce accurate, professional documents to a high standard
• Manage telephone, email and written correspondence
• Maintain service continuity by working with colleagues and arranging cover during leave
• Follow governance, compliance and mandatory training requirements under Trust policies

What’s required

Skills & knowledge

• Excellent communication and interpersonal skills
• Highly organised, able to prioritise and manage a varied workload
• Able to work calmly under pressure
• Positive, flexible and proactive approach
• Strong attention to detail and proofreading skills

Other

• Commitment to providing a high-quality administrative service to patients and colleagues

Nice to have

• Previous administrative experience, ideally in a secretarial or healthcare setting
• Transferable skills from other sectors

What’s offered

• 27 days annual leave plus bank holidays, rising to 33 days plus bank holidays
• NHS Pension scheme
• Funding for qualifications such as the care certificate, degree or leadership courses
• Study days, CPD and rotational placements
• Occupational health, including counselling and wellbeing activities
• Flexible working and family friendly policies
• Staff discounts, Blue Light Card and Health Service Discounts
• Salary sacrifice including onsite nursery in Exeter, car lease and cycle to work schemes