Administrator - Op COURAGE

THE VISA JOBS; Colchester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days holiday plus bank holidays

Pension up to 14.5%

Staff discounts

£8K relocation package

Season ticket loans

Job share options

Job summary

THE VISA JOBS is seeking an organised administrator to support the Op COURAGE Service, a specialist mental health team for Military Veterans, based in the community. You will act as first point of contact for calls and queries, manage the office line and team email inbox, and help with referrals and data entry.

You will support leadership by taking minutes, assisting with meetings, and contributing to reporting.

Qualifications

• Experience in admin/office environment.
• Excellent communication and organisation.

Responsibilities

• Provide a first point of contact for the Op Courage Team via the telephone line, answering queries or signposting to the clinical team.
• Open and sort incoming emails and post, elevate queries to the leadership team as needed.
• Provide full confidential administrative support: set up referrals on clinical systems, contact patients to book assessments, maintain up-to-date records of bookings and feed back to leadership.
• Support meetings as requested by Op Courage Leadership, disseminate items to staff, attend meetings, take notes and follow up action points with senior admin and leadership.
• Assist in organising meetings and other functions, including communication to attendees, booking venues, organising catering and taking notes.
• Work autonomously to manage workload, maintain service records and ensure data is accurate for reporting.
• Maintain service records and correspondence via Electronic Patient Records System in line with confidentiality policies.

Skills

First contact

Administrative support

Meetings minutes

Data reporting

Communication

Tools

Clinical systems

Job description

Job Summary

The Op COURAGE service is a specialist mental health team for Military Veterans, based in the community.

Job Summary

The Op COURAGE service is a specialist mental health team for Military Veterans, based in the community.

You would be providing team administration support service to the Op COURAGE Service and the leadership team. This is a blended role, working as the first point of contact for all team calls and queries, by managing the office telephone line and operating the team email inbox, uploading and maintaining referrals into the service, as well as providing support to the leadership team by supporting key meetings, taking minutes and supporting with elements of data reporting.

As you would often be the first point of contact for the service, you would be able to provide a sensitive communication approach, ensuring that all service users and professionals that contact the service are met with a friendly and professional attitude.

You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and colleagues across the Trust.

Main duties of the job

• To provide a first point of contact for the Op Courage Team via the telephone line, for internal and external queries, answering them where possible and otherwise signposting to the relevant member of the clinical team
• Open and sort incoming emails and other post in a timely manner, and where appropriate, elevate queries to the leadership team To provide a full and confidential administrative service to the Op Courage team. This will include setting up referrals on clinical systems, contact with patients to book in assessments and maintaining up to date records pertaining to the booking of assessments feeding back to leadership as appropriate.
• To support with meetings as requested by the Op Courage Leadership, including dissemination of relevant items to staff prior to meetings. You may be required to attend and take notes of meetings feeding back to senior admin and leadership as required. Help to ensure action points from meetings are followed up and that matters are brought forward as appropriate
• To support the Op Courage Leadership on tasks which require administrative support and management as appropriate.
• Maintain and manage service records, documentation and correspondence via use of the Electronic Patient Records System, ensuring information is processed, stored and handled in accordance with organisational policies, procedures and confidentiality requirements

Job responsibilities

• To provide a first point of contact for the Op Courage Team via the telephone line, for internal and external queries, answering them where possible and otherwise signposting to the relevant member of the clinical team.
• Open and sort incoming emails and other post in a timely manner, and where appropriate, elevate queries to the leadership team
• To provide a full and confidential administrative service to the Op Courage team. This will include setting up referrals on clinical systems, contact with patients to book in assessments and maintaining up to date records pertaining to the booking of assessments feeding back to leadership as appropriate.
• To support with meetings as requested by the Op Courage Leadership, including dissemination of relevant items to staff prior to meetings. You may be required to attend and take notes of meetings feeding back to senior admin and leadership as required. Help to ensure action points from meetings are followed up and that matters are brought forward as appropriate.
• To support in the organising of meetings and other functions as directed including communication to attendees, booking venues, organising catering, attendance on the day and taking or typing notes from the event.
• To support the Op Courage Leadership on tasks which require administrative support and management as appropriate.
• To work autonomously on own initiative to manage workload and prioritise tasks in support of the Op Courage agenda.
• Maintain and manage service records, documentation and correspondence via use of the Electronic Patient Records System, ensuring information is processed, stored and handled in accordance with organisational policies, procedures and confidentiality requirements
• To help provide relevant information for reports and to assist in maintaining data in relation to Op Courage and service delivery.

About The Employer

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Job share: Applications for job shares are welcomed.