Part Time Administrator - Colchester

The Methodist Church in Britain; England; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

27 days holiday plus bank holidays

Pension up to 14.5% of pensionable pay

Staff discounts including Blue Light卡/

NHS offers

£8,000 relocation package

Interest-free season ticket loans

Flexible working from day one

Regular training and development

Mental health and wellbeing services

Job summary

Essex Partnership University NHS Foundation Trust is seeking a part-time administrator to support the Hospital Liaison team. You will answer calls, handle queries from patients, relatives and GPs, and record clinical activity accurately on Trust systems.

The role requires handling sensitive conversations, with cover across services when colleagues are absent. Hours are Monday to Wednesday, 9am to 5pm, on-site at Essex.

Qualifications

• GCSE pass (or equivalent) in Maths and English.
• Previous administration experience.
• Familiarity with NHS information systems is a plus.

Responsibilities

• Provide administration service for clinical services and functions.
• Handle tasks for multidisciplinary staff and managers politely and efficiently.
• Record activity accurately across Trust systems.
• Deal with non-routine queries from patients, relatives and GPs.
• Exchange confidential information in person and by phone.
• Support patients and families, including hostile callers, appropriately.

Skills

Verbal and written communication

Initiative & prioritisation

Attention to detail

Flexible approach to work

Education

GCSE in Maths & English

A Level or equivalent (nice to have)

Tools

Microsoft Word

Excel

Outlook

Job description

Part-time administrator for the Hospital Liaison team at Essex Partnership University NHS Foundation Trust, supporting multidisciplinary clinical staff and managers. The post centres on answering calls and queries from patients, relatives and GPs, and recording clinical activity accurately on Trust systems, with cover across services when colleagues are absent. Hours are fixed at Monday to Wednesday, 9am to 5pm, and the role involves sensitive conversations and sometimes hostile callers. Visa sponsorship is not available, so applicants must already have the right to work in the UK.

What the job involves

• Provide a comprehensive administration service for clinical services and functions within the Trust's localities
• Handle administrative tasks for multidisciplinary clinical staff and managers in a polite and efficient manner
• Ensure timely and accurate recording of all activity across services on Trust information systems
• Deal with non-routine queries from patients, relatives, GPs and other healthcare professionals, including complex medication and treatment issues
• Exchange confidential and sensitive information with staff, patients and carers in person and by telephone
• Support patients and families seeking help or information, dealing appropriately with clients who are hostile, abusive or aggressive
• Cover absence across all services and locations, relocating on occasion
• Record messages accurately and follow them up in line with department guidelines
• Work as a member of the Directorate's Administration Service, giving support in other areas as requested
• Safeguard confidentiality, which is a prerequisite of the role

What’s required

Qualifications

• GCSE pass (or equivalent) in Maths and English

Experience

• Previous administration experience

Skills & knowledge

• Working knowledge of Microsoft Word, Excel and Outlook
• Good verbal and written communication skills, with fluency in English
• Ability to use own initiative and prioritise tasks
• Attention to detail
• Flexible approach to work

Checks & eligibility

• Right to work in the UK

Other

• Positive and compassionate approach to patient care

Nice to have

• A Level education or equivalent
• Administrative or secretarial qualifications
• Experience of System One, Paris or Mobius
• Previous NHS administration experience

What’s offered

• 27 days holiday plus bank holidays, rising to 33 days after 10 years' service
• Pension of up to 14.5% of pensionable pay
• Staff discounts including Blue Light Card and NHS offers
• £8,000 relocation package for those moving to Essex
• Interest-free season ticket loans for travel by tram, rail or bus
• Flexible working available from day one for most roles
• Regular support, supervision, training and development
• Mental health and wellbeing services, occupational health and counselling