Administrator - Employability Programs (Gloucestershire)

Standguide Group; England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days leave

Birthday day off

Health plan

Online GP

Assistance Programme

Death in service

Will planning

Cycle to Work

Sick pay

Training & development

Employee benefits

Job summary

Standguide Group is seeking an Administrator to support Employment Advisors and Trainers in delivering employability and vocational training. You will provide excellent customer service by phone and in offices, enter data into multiple databases, and assist with training room setup, attendance data, and evaluation of courses.

The role requires strong organisational skills, high attention to detail, and accurate data input.

Qualifications

• Excellent organisational skills and exceptional attention to detail.
• Experience in providing customer service by telephone and in person.
• Ability to input data quickly and with high accuracy.

Responsibilities

• Assisting with general queries about the programme from participants in person and by telephone, providing professional service and timely responses.
• Coordinate with Advisor and Trainer teams to correct paperwork and complete information for the above activities.
• Input distance travelled information into Survey Monkey following progress reviews with Advisors.
• Cross-reference against check lists to ensure all activities, checks, and data input for course completion are completed before submitting claims.
• Issue vouchers and petty cash through the personal job account, perform reconciliations, and report to finance and line management.
• Conduct telephone-based outreach to participants to encourage survey completion and to employers to evidence sustained employment.

Job description

Standguide Group is seeking an Administrator to support Employment Advisors and Trainers in delivering employability and vocational training. You will provide excellent customer service by phone and in offices, enter data into multiple databases, and assist with training room setup, attendance data, and evaluation of courses.

The role requires strong organisational skills, high attention to detail, and accurate data input.