Reestart-Seetec Administrator Gloucestershire - RESSTCAD271026

Standguide Group; England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days leave

Birthday day off

Health plan

Online GP

Assistance Programme

Death in service

Will planning

Cycle to Work

Sick pay

Training & development

Employee benefits

Job summary

Standguide Group is seeking an Administrator to support Employment Advisors and Trainers in delivering employability and vocational training. You will provide excellent customer service by phone and in offices, enter data into multiple databases, and assist with training room setup, attendance data, and evaluation of courses.

The role requires strong organisational skills, high attention to detail, and accurate data input.

Qualifications

• Excellent organisational skills and exceptional attention to detail.
• Experience in providing customer service by telephone and in person.
• Ability to input data quickly and with high accuracy.

Responsibilities

• Assisting with general queries about the programme from participants in person and by telephone, providing professional service and timely responses.
• Coordinate with Advisor and Trainer teams to correct paperwork and complete information for the above activities.
• Input distance travelled information into Survey Monkey following progress reviews with Advisors.
• Cross-reference against check lists to ensure all activities, checks, and data input for course completion are completed before submitting claims.
• Issue vouchers and petty cash through the personal job account, perform reconciliations, and report to finance and line management.
• Conduct telephone-based outreach to participants to encourage survey completion and to employers to evidence sustained employment.

Job description

(A full driving licence and access to a vehicle are required)

Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.

Alongside a rewarding role where you can make a genuine difference, we offer:

33 days paid annual leave, including bank holidays, increasing to 38 days after five full years’ service

An additional paid day off for your birthday

Company health plan following successful completion of probation

Online GP access

Employee Assistance Programme, including counselling and wellbeing support

Death in service cover

Will-planning support and access to a secure digital vault

Cycle to Work scheme

Company sick pay, subject to eligibility

A broad range of internal training and continuing professional development opportunities

Access to employee-owner benefits, subject to eligibility and qualifying service

Lead performance, develop people and drive quality

Make a difference through meaningful employment

The Administrator post supports a team of Employment Advisors and Trainers in the delivery of employability and vocational training and information advice and guidance (IAG) to participants referred to us by Job Centre Plus and other referral partners. The Administrator provides an excellent customer service by telephone and to those attending our offices; enters customer data into several databases; assists the training team with preparing training rooms, registration, attendance data management and evaluation of courses; and liaises with employers to ensure we can evidence customer progression. The Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing an excellent face to face and telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. The Administrator will strictly adhere to the guidelines in accordance with the programmes requirements and Standguide's policies and procedures. This is not an exhaustive list, and the Administrator will be expected to carry out any other duties as may be specified by the line manager from time to time. Standguide requires the full commitment and cooperation of its employees to strictly adhere to company policies and procedures, which includes quality standards, data protection, health and safety, diversity, and safeguarding.

About Standguide

For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.

As an employee-owned organisation, we're committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.

What you’ll do

As an Administrator, you’ll:

The Administrator will be responsible for a variety of database administration and customer and employer contacts activities as detailed below:

Assisting with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.

Working with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.

Input distance travelled information into the Survey Monkey system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.

As and when necessary, cross-referencing against check lists to ensure that all relevant activities, checks, data input. document scanning and database field completion relating to course completion for a customer has been carried out prior to submitting an A41-A47 claim form on the database.

Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.

Carrying out, as directed by the line manager, telephone-based contact with participants to encourage and remind them to complete evaluation of service surveys.

Carrying out, as directed by the line manager, telephone-based contact with employers and hiring managers to encourage and remind them to provide stencils evidencing sustained employment and where necessary, carrying out visits to hiring managers to obtain these.

Equality and accessibility

Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers.

We'll consider reasonable adjustments throughout the recruitment process. Please contact [e-mail] if you need the advert or application information in another format or require an adjustment at any stage.

All applicants will be assessed fairly against the published criteria for the role.

Pre-employment checks

Any offer of employment will be subject to satisfactory references, confirmation of the applicant’s right to work in the UK and an Enhanced DBS check.

Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.

For a copy of the full Job Description and Person Specification, please email [e-mail]

Proud member of the Disability Confident employer scheme

Reestart-Seetec Administrator Gloucestershire - RESSTCAD271026

Company: Standguide Group Salary: from £25,528.04 a year Hours: Full-time Location: Gloucestershire Working pattern: Field-based Job type: Permanent Posting date: 27 Oct 2026 Closing date: 26 Nov 2026

Salary: £25,528.04 per annum

Contract type: Permanent

Working hours: Full Time (37.5 hrs pw)

Location: Gloucestershire : GL5,GL7 & BS37

(A full driving licence and access to a vehicle are required)

Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.

Alongside a rewarding role where you can make a genuine difference, we offer:

33 days paid annual leave, including bank holidays, increasing to 38 days after five full years’ service

An additional paid day off for your birthday

Workplace pension scheme

Company health plan following successful completion of probation

Online GP access

Employee Assistance Programme, including counselling and wellbeing support

Death in service cover

Will-planning support and access to a secure digital vault

Cycle to Work scheme

Company sick pay, subject to eligibility

A broad range of internal training and continuing professional development opportunities

Access to employee-owner benefits, subject to eligibility and qualifying service

Lead performance, develop people and drive quality

Make a difference through meaningful employment

The Administrator post supports a team of Employment Advisors and Trainers in the delivery of employability and vocational training and information advice and guidance (IAG) to participants referred to us by Job Centre Plus and other referral partners. The Administrator provides an excellent customer service by telephone and to those attending our offices; enters customer data into several databases; assists the training team with preparing training rooms, registration, attendance data management and evaluation of courses; and liaises with employers to ensure we can evidence customer progression. The Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing an excellent face to face and telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. The Administrator will strictly adhere to the guidelines in accordance with the programmes requirements and Standguide's policies and procedures. This is not an exhaustive list, and the Administrator will be expected to carry out any other duties as may be specified by the line manager from time to time. Standguide requires the full commitment and cooperation of its employees to strictly adhere to company policies and procedures, which includes quality standards, data protection, health and safety, diversity, and safeguarding.

What you’ll do

As an Administrator, you’ll:

The Administrator will be responsible for a variety of database administration and customer and employer contacts activities as detailed below:

Assisting with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.

Working with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.

Input distance travelled information into the Survey Monkey system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.

As and when necessary, cross-referencing against check lists to ensure that all relevant activities, checks, data input. document scanning and database field completion relating to course completion for a customer has been carried out prior to submitting an A41-A47 claim form on the database.

Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.

Carrying out, as directed by the line manager, telephone-based contact with participants to encourage and remind them to complete evaluation of service surveys.

Carrying out, as directed by the line manager, telephone-based contact with employers and hiring managers to encourage and remind them to provide stencils evidencing sustained employment and where necessary, carrying out visits to hiring managers to obtain these.

Equality and accessibility

Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers.

We'll consider reasonable adjustments throughout the recruitment process. Please contact [e-mail] if you need the advert or application information in another format or require an adjustment at any stage.

All applicants will be assessed fairly against the published criteria for the role.

Pre-employment checks

Any offer of employment will be subject to satisfactory references, confirmation of the applicant’s right to work in the UK and an Enhanced DBS check.

Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.

For a copy of the full Job Description and Person Specification, please email [e-mail]

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