Administrator - Customer Care

Hartley Resourcing Ltd; Park Gate; On-site; GBP 21,000 - 27,000; Full time

Job summary

Hartley Resourcing Ltd in the Locks Heath area is seeking an administrator with a focus on sales order processing and first class customer service. You will work as part of a small team, handling end-to-end tasks from setting up new customers to chasing payments and coordinating with internal teams.

The role provides variety, a supportive team environment, and opportunities to develop your administration and communication skills while building lasting customer relationships.

Qualifications

• The role requires a can-do attitude and willingness to handle varied daily challenges.
• Knowledge of computer systems is important for sales order processing.

Responsibilities

• Set up new customers in the system.
• Create and send out letters and documents.
• Coordinate with internal teams.
• Maintain a calendar of calls and emails with customers.
• Send payment reminders and chase payments.
• Fact-find why invoices are unpaid when necessary.
• Escalate complex queries to the client Account Managers.

Skills

Computer systems knowledge

Job description

This is an administration and customer service jobs for one of the nicest local businesses based close to Locks Heath. The role is varied, working as part of a small team of 4. There are lots of different administrative tasks and talking/emailing with customers, hand holding customers from initial order to the end of the relationship, which could be months or several years so nice ongoing relationships are formed. Some customers can be challenging, most are lovely.

The role

You will be responsible for an order process as part of a team. Specific duties are as follows:

• Set up new customers in the system
• Create and send out various letters and documents
• Co-ordinate with internal teams
• Keep a calendar of calls and emails throughout the customer relationship
• Send payment reminders and chase payments
• If bills haven’t been paid, fact find as to why
• Escalate complex queries to the client Account Managers

The ideal candidate

The most important personal quality is a ‘can do’ attitude. You will be given varied challenges on a daily basis and you need to go the extra mile to ensure the customer receives first class service. Knowledge of computer systems is important for the sales order processing side of the role.