Administrator - Community & Therapies

Northern Lincolnshire and Goole NHS Foundation Trust; Scunthorpe; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare organization located in Scunthorpe is looking for a part-time Administrator to support the Community & Therapies Team. The ideal candidate will have at least 12 months of administrative experience and strong computer skills. Responsibilities include managing patient referrals and appointments, as well as data entry into patient records. A good educational background, preferably with NVQ Level 2 in Business Administration, is essential, and knowledge of SystmOne is a plus. Flexible working options are available.

Qualifications

• 12 months experience in an admin role required.
• Experience of working in a patient facing environment is preferred.
• Knowledge of Community and Therapy services is an advantage.

Responsibilities

• Deliver effective administration service across Community & Therapies group.
• Manage patient referrals and appointments.
• Input data into patient/client records.

Skills

Organisational skills

Communication skills

IT skills

Attention to detail

Education

Good level of education/GCSE or equivalent

NVQ Level 2 in Business Administration/Customer Care

ECDL, CLIT, IBT or equivalent IT skills

Tools

SystmOne

Job description

Northern Lincolnshire and Goole NHS Foundation Trust

Administrator - Community & Therapies

The closing date is 01 January 2026

We currently have a part-time vacancy within our Community, Frailty & Therapy Team based within the Administration Team at Scunthorpe General Hospital. The working days/hours will be discussed at interview, but we do require cross working for services that need covering.

We are seeking a person to undertake a range of clerical duties in line with the job description. 12 months experience in an administrative office environment, with good computer and keyboard skills are essential. Knowledge of SystmOne is an advantage although training will be given.

The post holder must have excellent organisational and communication skills, be able to work independently, prioritise, work efficiently and methodically in a busy department paying attention to detail and accuracy. There will be the opportunity to undertake further training to develop skills identified as well as to develop your skills in your areas of interest. We will provide a robust and flexible training package to work around the needs of the individual applicant.

Main duties of the job

The post holder will work as part of the Administration Team at SGH, delivering an effective and efficient administration service across several services within the Community & Therapies group, assisting in the provision of quality patient care. This will include general clerical and administrative duties that facilitate the administrative elements of the entire patient pathway covering:

• Registering referrals
• Appointing patients and supporting the appointments process
• Input of data into patient/client records
• Liaising with patients

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work‑life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. The core hours of this role will be discussed at interview.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well‑being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualification

• ECDL, CLIT, IBT or equivalent IT skills
• Good level of education/GCSE or equivalent
• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience

Occupational Experience

• 12 months experience in an admin role
• Experience of working in a patient facing environment
• Knowledge and use of SystmOne
• Knowledge of Community and Therapy services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust