Clinical Records Assistant

The Methodist Church in Britain; Ashington; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Full training and guidance

Career development opportunities

Warm, supportive team

Job summary

Seaton Park Medical Group is seeking a permanent Clinical Records Assistant to support a GP practice network with around 20,000 patients across several centres. You will process requests, scan and code records, maintain registrations and recall systems, and ensure confidentiality and safeguarding compliance.

No prior GP practice experience is required as full training is provided. This 37.5-hour role offers stable employment within a warm, supportive team and opportunities to grow within the

Qualifications

• GCSEs including Maths and English at grade C or above.
• Demonstrated organisational capability in a complex environment.
• Entry-level Microsoft Office skills (Word, Excel).
• Willingness to learn SystmOne or training will be provided.

Responsibilities

• Process patient and third-party requests for medical records and invoicing.
• Scan notes and redact information as required.
• Log third-party requests and dispatch within statutory timescales.
• Maintain internal database for records requests and registrations.
• Summarise and code patient summaries from paper notes and codes for QOF/Enhanced Services.

Skills

Microsoft Word

Microsoft Excel

Organization

Time management

Communication

Attention to detail

SystmOne

Education

GCSEs including Maths & English (at least grade C)

Tools

SystmOne

Job description

Seaton Park Medical Group's clinical records team is recruiting a permanent Clinical Records Assistant to support a practice with around 20,000 registered patients across several centres. The work centres on processing report and records requests, scanning and redacting notes, coding patient data and maintaining registrations and recall systems. It is a 37.5-hour post with no budget or line-management duties. Full training is given, so prior GP practice experience is not required.

What the job involves

• Process patient and third-party requests for medical reports using iGPR, including invoicing and dispatch on payment
• Scan information onto records and check for third-party information, redacting where needed
• Log third-party requests for copied records, confirm consent and dispatch within statutory timescales
• Maintain the internal database for records requests
• Summarise and code new patient summaries from paper notes
• Code records for QOF and Enhanced Services, and add or amend alerts and safeguarding codes
• Maintain accurate Summary Care Records
• Process new patient registrations, deductions, amendments and GP2GP links
• Run patient recall systems, including cervical cytology and chronic disease management invitations
• Provide patient summaries and other administrative tasks as the practice requires
• Uphold confidentiality, safeguarding, infection control and health and safety responsibilities

What's required

Qualifications

• Functional literacy and numeracy at level 2, or GCSE grade A-C, including maths and English language

Experience

• Demonstrable, proven organisational capability in a complex environment

Skills & knowledge

• Entry-level Microsoft Office skills, including Word and Excel
• Good organisation, administration, time management and prioritisation
• Good verbal, written and interpersonal communication
• Meticulous, methodical and accurate working
• Works within specified parameters and guidelines
• Trained in SystmOne or able to learn it

Other

• Respect for patient confidentiality, personal integrity and loyalty
• Trustworthy, confidential and highly motivated
• Team player, willing to help other departments under pressure
• Able to work under pressure in a changing environment
• Own initiative, quick to learn, and knows when to seek a decision
• Able to work long periods on a PC and occasionally lift files

Nice to have

• Experience in a GP practice or similar environment
• GP clinical systems experience
• SystmOne clinical system training
• Clinical data coding
• Understanding of medical terminology
• Awareness of the Data Protection Act
• Experience working in a confidential environment
• NVQ level 3

What's offered

• Full training and guidance
• Opportunities to grow and develop skills
• Warm, supportive team to help you settle in