Bristol Optical Admin & Call Centre Specialist

Specsavers; West of England; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

37.5h/week

Pension auto-enrolment

Specsavers Perks

WeCare

Headspace access

Eyecare discounts

Birthday day off

Family leave

Job summary

Specsavers Bristol is seeking a Call Centre Assistant to support optical administration, NHS forms, triaging, and appointment management. You’ll join a friendly team in a busy store, delivering high-quality customer service and accurate records handling.

The role offers a competitive salary, full-time hours (37.5 per week, with weekend work), pension auto-enrolment, and benefits including Specsavers Perks and Headspace access.

Qualifications

• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• Confidence using computers and Microsoft Office.
• Ability to multitask and manage a busy workload.
• A positive attitude and willingness to learn.
• Previous customer service, call centre or administration experience is beneficial.

Responsibilities

• Tackle a variety of tasks, including optical administration, NHS forms and triaging.
• Answer calls and general queries, update and file records, and manage appointments.
• Provide top‑notch administrative service to support the store’s success.

Skills

Strong communication and customer care

Good organisational skills

Multitasking

Positive attitude

Experience in customer service / call‑

Tools

Microsoft Office

Job description

Specsavers Bristol is seeking a Call Centre Assistant to support optical administration, NHS forms, triaging, and appointment management. You’ll join a friendly team in a busy store, delivering high-quality customer service and accurate records handling.

The role offers a competitive salary, full-time hours (37.5 per week, with weekend work), pension auto-enrolment, and benefits including Specsavers Perks and Headspace access.