Supervisor

Specsavers; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free parking

Employer pension contribution (auto-en

Specsavers Perks discounts

WeCare employee support

Headspace app subscription

Eyecare & hearcare discounts

Birthday day off

Enhanced family leave & sick pay

Job summary

Specsavers Cribbs Causeway is seeking an experienced Optical Assistant/Supervisor to support daily store operations and lead a friendly, motivated team. You will coach colleagues, help deliver outstanding customer service, and ensure the store meets its goals while benefiting from strong training and career progression.

The role offers a supportive environment with opportunities to develop leadership skills, backed by experienced optics professionals and store leaders.

Qualifications

• Experience in supervisory, team leadership or management roles.
• Confident coaching, motivating and supporting a team.
• Strong communication and interpersonal skills.
• Experience handling customer queries and resolving issues effectively.
• Ability to prioritise tasks in a fast-paced environment.
• Experience achieving team performance targets.
• Optical experience is desirable but not essential.
• Passion for delivering outstanding customer service.

Responsibilities

• Support day-to-day store operations alongside Store Directors and management.
• Coach and motivate colleagues to empower customer decisions.
• Contribute to a shared goal by delivering excellent customer care.
• Participate in ongoing training and development to grow skills.

Skills

Supervisory experience

Leadership

Coaching

Communication

Customer service

Organisation

Job description

Are you an experienced Optical Assistant or an established Supervisor looking for your next challenge? If you're passionate about delivering great customer service, supporting a team, and leading by example, this could be the perfect opportunity for you.

As a Supervisor, you'll play a key role in the day-to-day running of the store, helping to create an exceptional experience for every customer. Working closely with the Store Directors and management team, you'll support, coach and motivate colleagues, empowering them to make the right decisions for customers while helping the store achieve its goals.

Whether your background is in optics, retail, customer service or another supervisory role, we'll provide the support and development you need to succeed. You'll have the opportunity to build on your leadership skills, gain valuable experience, and continue progressing your career with the support of experienced Opticians, Technicians and store leaders.

This is a varied and rewarding role with real responsibility, but you'll never be on your own. With ongoing training and development opportunities available, we'll help you grow your confidence, develop your skills, and take the next step in your career at Specsavers.

Our store

Located in the popular Cribbs Causeway shopping destination, this Specsavers store offers a busy and rewarding environment where no two days are the same. The store benefits from high footfall and a diverse customer base, providing excellent opportunities to develop your skills and gain valuable experience. You'll be joining a supportive and experienced team that is passionate about delivering outstanding customer care and helping people find solutions to meet their eye and hearing care needs. The store is easily accessible, with free on-site parking available and excellent public transport links, including regular bus services connecting Cribbs Causeway to Bristol city centre and surrounding areas. Its convenient location within one of the South West's most popular retail hubs makes it an ideal workplace for both customers and colleagues alike.

Our team

You'll be joining a friendly, supportive, and experienced team that is passionate about delivering exceptional customer service. The team works closely together in a fast-paced environment, creating a positive and welcoming atmosphere for both customers and colleagues. With a strong focus on development, you'll be supported every step of the way through training and mentoring, giving you the opportunity to build your skills, grow your confidence, and progress your career. Whether you're experienced in optics or looking to start a new career, you'll be surrounded by colleagues who are always willing to share their knowledge and help you succeed.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Competitive salary depending on experience and optical qualification
• Full Time - 40 hours per week, to include working weekends
• Free parking!
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription tothe Headspace app
• Eyecareand hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

Find out more

We do need you to have a few skills to get started in this role- - this includes:

• Previous supervisory, team leader or management experience
• Confidence coaching, motivating and supporting a team
• Strong communication and interpersonal skills
• Experience handling customer queries and resolving issues effectively
• The ability to prioritise tasks and work in a fast-paced environment
• Experience achieving individual or team performance targets
• Optical experience (desirable but not essential)
• A passion for delivering outstanding customer service
• Strong organisational skills and attention to detail