Administrator (4 On 4 Off)

Jdr Recruitment; Peterborough; On-site; GBP 15,000 - 22,000; Full time

Job summary

JDR Recruitment are currently recruiting for an Administrator to join a busy Customer Service Centre in Newark.

Working as part of the Supply Chain team, you will provide day-to-day administrative support to field operatives, helping to ensure the smooth running of operations and maintaining a high standard of customer service.

Qualifications

• Previous administration or customer service experience.
• Excellent attention to detail and accuracy.
• Strong communication skills, both written and verbal.
• Good planning and organisational skills.
• Good IT skills, particularly Microsoft Word and Excel.
• The ability to work effectively as part of a team.
• Experience with data entry, record keeping and report generation.
• Previous stock, inventory or warehouse administration experience would be an advantage.

Responsibilities

• Providing day-to-day administrative support to field operatives.
• Acting as the first point of contact for telephone queries from internal and external customers.
• Dealing with queries efficiently and following processes to ensure speedy resolution.
• Maintaining accurate system records, customer information and documentation.
• Communicating effectively with field operatives and central teams.
• Dealing with general correspondence and telephone-based administration.
• Compiling information and generating reports.
• Filing and maintaining accurate records.
• Checking the accuracy of daily activities and system information.
• Monitoring orders and jobs to ensure customer repairs are updated correctly on the operating system.
• Checking serial numbers and IRIS codes and resolving any errors promptly.
• Supporting the day-to‑day running of the Distribution Centre.
• Contributing to a positive working environment and continual improvement.

Job description

Administrators Required!

• Location: Newark
• Hours: 4 on 4 off, 6:00am-6:00pm
• Pay: £13.63 per hour, paid weekly
• Job Type: Temporary, ongoing
• Start Date: Immediate

About the Role

JDR Recruitment are currently recruiting for an Administrator to join a busy Customer Service Centre in Newark.

Working as part of the Supply Chain team, you will provide day-to-day administrative support to field operatives, helping to ensure the smooth running of operations and maintaining a high standard of customer service.

This is an immediate start opportunity and would suit an experienced Administrator with a background in warehouse administration, stock control, inventory, logistics, supply chain or customer service.

Key Responsibilities

• Providing day-to-day administrative support to field operatives.

• Acting as the first point of contact for telephone queries from internal and external customers.

• Dealing with queries efficiently and following processes to ensure speedy resolution.

• Maintaining accurate system records, customer information and documentation.

• Communicating effectively with field operatives and central teams.

• Dealing with general correspondence and telephone-based administration.

• Compiling information and generating reports.

• Filing and maintaining accurate records.

• Checking the accuracy of daily activities and system information.

• Monitoring orders and jobs to ensure customer repairs are updated correctly on the operating system.

• Checking serial numbers and IRIS codes and resolving any errors promptly.

• Supporting the day-to‑day running of the Distribution Centre.

• Contributing to a positive working environment and continual improvement.

About You

The successful candidate will have:

• Previous administration or customer service experience.

• Excellent attention to detail and accuracy.

• Strong communication skills, both written and verbal.

• Good planning and organisational skills.

• Good IT skills, particularly Microsoft Word and Excel.

• The ability to work effectively as part of a team.

• Experience with data entry, record keeping and report generation.

• Previous stock, inventory or warehouse administration experience would be an advantage.

• Some understanding of warehousing, logistics and distribution operations.

• A customer-focused approach and the ability to resolve queries efficiently.

• Good working knowledge of Microsoft Word, Outlook and Excel is essential.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.