Operations Administrator

Future Prospects Group Ltd; Newark on Trent; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

28 days annual leave

Subsidised café on site

Bonus day off for your birthday

Critical Illness cover

Life Insurance

Personal Health Insurance

Bonus day off for Christmas shopping

Free on-site parking

Casual office

Job summary

Future Prospects Group Ltd is seeking an Operations Administrator for their Newark office. This full-time, permanent position offers an annual salary of £27,000 plus benefits. The successful candidate will provide exceptional service via telephone, live chat, and email while managing customer inquiries. Key responsibilities include data loading, maintaining CRM systems, and collaborating with various departments. Qualifications include strong attention to detail, Microsoft Office proficiency, and excellent communication skills.

Qualifications

• Exceptional attention to detail.
• Previous experience of Microsoft Office, particularly Excel.
• Ability to learn multiple bespoke systems.

Responsibilities

• Handling incoming enquiries.
• Supporting tickets and amending details.
• Responding to customer requests.
• Loading data with excellent attention to detail.
• Working closely with other departments.

Skills

Attention to detail

Microsoft Office (Excel)

Communication skills

Customer service experience

Job description

Newark-based, Full Time, Permanent position. £27,000 per annum plus Benefits.

Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Administrator. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.

Responsibilities

• Handling incoming enquiries
• Supporting tickets and amending details
• Responding to customer requests
• Loading data with excellent attention to detail (Excel skills required)
• Working closely with other departments including Finance, IT, Business Development and Marketing
• Creating and maintaining excellent customer relationships
• Keeping CRM up to date and accurate
• Handling customer complaints

Qualifications

• Exceptional attention to detail
• Previous experience of Microsoft Office (particularly Excel)
• Ability to learn multiple bespoke systems (training provided)
• Excellent communication skills
• Experience within a similar Customer Service position would be advantageous
• The ideal Operations Administrator will be required to use MS Excel to a high level - VLOOKUP's and data manipulation knowledge is required

Benefits

• 28 days annual leave (inclusive of Bank Holidays) to increase with length of service
• Subsidised café on site
• Bonus day off for your birthday
• Critical Illness cover
• Life Insurance
• Personal Health Insurance
• Bonus day off for Christmas shopping
• Free on-site parking
• Casual office