Administrator – 28 Hours per week

Care & Repair; Pontypool; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

Care & Repair Monmouthshire and Torfaen is seeking an experienced Administrator for a part-time role at 28 hours per week with hybrid office/home working.

You will provide high-quality administrative and business support across the Agency, including data entry, invoicing, minute taking and customer enquiries, liaising with clients, contractors and health and social care professionals.

Qualifications

• Previous administration or office-based experience.
• Excellent organizational and administrative skills.
• Strong written and verbal communication.

Responsibilities

• Providing day-to-day administrative and office support.
• Data entry and maintaining accurate electronic records.
• Using organisational databases and information systems.
• Scanning, filing and general document management.
• Answering telephone calls and responding to enquiries.
• Providing excellent customer service to clients and partner organisations.
• Taking accurate meeting minutes.
• Processing and administering invoices for payment.
• Liaising with clients, family members, contractors, health and social care professionals, and other partner organisations.
• Using Microsoft Office 365, including Word, Excel and Outlook.
• Issuing work orders to contractors and in-house adaptations operatives.
• Supporting the wider team with general administrative duties as required.

Skills

Administration

Organization

Communication

Data entry

Tools

Microsoft Office 365

Word

Excel

Outlook

Job description

Agency: Care & Repair Monmouthshire and Torfaen

Location: Mamhilad, Pontypool (Hybrid remote)

Hours: 28 per week (Tuesday - Friday)

About the role

Care & Repair Monmouthshire and Torfaen has an exciting opportunity for an experienced and highly motivatedAdministratorto join our friendly and successful team.

This is an excellent opportunity for someone with experience as anAdministrator, Administrative Assistant, Office Administrator, Business Support Administrator or Customer Service Administratorwho is looking for a rewarding part-time role.

Working28 hours per week, you will provide high-quality administrative and business support across the Agency. The role offers amix of office-based and home working, with the working arrangement agreed in consultation with the successful candidate. Your working pattern will be Tuesday – Friday with some flexibility if required.

You will play an important part in supporting our adaptations service and will regularly communicate with clients, family members, contractors, health and social care professionals, and partner organisations.

Key Responsibilities

As our Adaptations Administrator, your duties will include:

• Providing day-to-dayadministrative and office support
• Data entryand maintaining accurate electronic records
• Using organisationaldatabases and information systems
• Scanning, filing and general document management
• Answering telephone calls and responding to enquiries
• Providing excellentcustomer serviceto clients and partner organisations
• Taking accuratemeeting minutes
• Processing and administeringinvoices for payment
• Liaising with clients, family members, contractors,health and social care professionals, and other partner organisations
• UsingMicrosoft Office 365, includingWord, Excel and Outlook
• Issuingwork ordersto contractors and in-house adaptations operatives
• Supporting the wider team with general administrative duties as required

About You

We are looking for a reliable, organised and customer-focused administrator who enjoys working as part of a team and can manage a varied workload.

You will have:

• Previousadministration or office-based experience, or relevant qualifications
• Excellent organisational andadministrative skills
• Strong written and verbalcommunication skills
• Good attention to detail and a commitment to maintaining accurate records
• Confidence using computers, databases and digital systems
• Excellent working knowledge ofMicrosoft Office, particularlyWord, Excel and Outlook
• The ability to prioritise tasks and work effectively in afast-paced environment
• The ability to work independently and use your own initiative
• A flexible and positive approach to meeting changing business needs
• The ability to work effectively as part of a small, supportive team

Experience ofdata entry, invoice processing, database administration, minute taking, customer enquiries or contractor administrationwould be particularly relevant to this position.

Why Join Care & Repair Monmouthshire and Torfaen?

This is a rewarding opportunity where your work will contribute directly to services thatmake a real difference to people’s lives.

You will join a small, friendly and supportive team where you will be given the guidance, clarity and support you need to succeed. We value collaboration, communication and ensuring every member of the team feels included and supported.

Thehybrid working arrangementalso provides a combination of office-based working and working from home.

Successful applicants will be subject to aDBS check.

For further information about the role and application process, please visit theResourcessection.