Reservationist

Osborne Appointments; Wyboston; On-site; GBP 17,000 - 19,000; Full time

Job summary

Osborne Appointments is recruiting a Temporary Reservationist in Wyboston to join a busy Reservations team for a few months. The role covers reservations across bedrooms, spa, golf, restaurants and group bookings, delivering a seamless guest experience.

You will need previous experience using Protel or Opera, excellent communication, and strong organisational skills. Hours are Monday to Friday, 8:30am-5:30pm, paying £12.71 per hour.

Qualifications

• Previous experience using Protel or Opera is essential.
• Experience in reservations, hospitality or customer service is preferred.
• Excellent communication and professional telephone manner.
• Strong organizational skills and attention to detail.
• Able to upsell additional services.
• Experience in hotel, resort, leisure or hospitality environment advantageous.

Responsibilities

• Handle reservations across bedrooms, spa, golf, restaurants and group bookings.
• Deliver exceptional customer service and record guest requirements.
• Maintain bookings, guest profiles, payments and correspondence.
• Upsell room upgrades, dining, golf, spa and packages.
• Coordinate room allocation and occupancy.
• Liaise with Guest Services, Revenue, Meetings & Events and venue teams.
• Manage group bookings, reports, administration and financial processes.
• Handle customer feedback and complaints professionally.

Skills

Reservations experience

Customer service

Communication skills

Upselling

Organisational skills

Teamwork

Tools

Protel

Opera

Job description

Reservationist

Location: Wyboston

Hours: Monday to Friday 8:30am - 5:30pm

Duration: Temporary for a few months

Pay: £12.71 per hour

Previous experience using Protel or Opera is essential to be considered for this opportunity.

We're delighted to be supporting a highly respected hospitality and leisure organisation as they recruit for a Temporary Reservationist to join their busy Reservations team for a few months.

This is an exciting opportunity for someone who enjoys speaking with customers, building relationships and providing exceptional service. You'll be responsible for handling reservations across bedrooms, spa, golf, restaurants and group bookings, whilst ensuring every guest receives a professional and seamless experience.

Who are we?

Our client is a well-established hospitality and leisure organisation offering a wide range of facilities and experiences, including accommodation, spa, golf, restaurants, events and meetings.

With a strong focus on customer experience, commercial performance and teamwork, you'll be joining a professional and supportive environment where attention to detail, communication and a positive attitude are highly valued.

Benefits

• Monday to Friday working hours 8:30am - 5:30pm.
• Opportunity to work within a highly respected hospitality and leisure organisation.
• Varied role covering accommodation, spa, golf, restaurants and group bookings.
• Professional and supportive working environment.

Duties

• Handle customer enquiries and reservations by telephone, email and online across bedrooms, spa, golf, restaurants and group bookings.
• Deliver exceptional customer service, ensuring special requests and guest requirements are accurately recorded and communicated.
• Maintain accurate bookings, guest profiles, payments and correspondence using the relevant systems.
• Proactively upsell additional services, including room upgrades, dining, golf, spa and packages.
• Coordinate bedroom allocation, room inventory and overbooking situations to maximise occupancy.
• Liaise closely with Guest Services, Revenue, Meetings & Events and venue teams to ensure reservations run smoothly.
• Manage group bookings, reports, administration and financial processes in line with company procedures.
• Handle customer feedback and complaints professionally while supporting wider commercial and operational objectives.

What we would like from you

• Previous experience using Protel or Opera is essential to be considered for this opportunity.
• Previous experience within reservations, hospitality, customer service or a similar customer-facing environment.
• Excellent communication skills and a confident, professional telephone manner.
• A genuine passion for delivering outstanding customer service.
• Strong organisational skills and excellent attention to detail.
• Commercial awareness with the confidence to identify upselling opportunities.
• Good IT skills and the ability to learn new booking or property management systems.
• A positive, proactive and flexible approach, with the ability to remain calm under pressure.
• A strong team player who enjoys building relationships and working collaboratively across different departments.
• Previous experience within a hotel, resort, leisure or hospitality environment would be advantageous, but is not essential.

MKTEMP

OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Due to the high volume of applications we receive, only shortlisted candidates will be contacted