Wheelchair Services Administrator

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 26,000 - 27,000; Part time

Job summary

Royal Devon University Healthcare NHS Foundation Trust's Exeter Mobility Centre is seeking a Wheelchair Administrator to join a friendly team. You will manage appointments, referrals, and mobility equipment logistics, ensuring accurate records and smooth service delivery.

The role is 22.5 hours per week, office-based, fixed-term maternity cover until 01/07/2027, with opportunities to develop and contribute to service improvements within a supportive NHS environment.

Qualifications

• Provide an effective and efficient administrative service to the Exeter Mobility Centre team.
• Manage and maintain accurate appointment and clinic systems, ensuring data is entered correctly and on time.
• Plan the repair and delivery of mobility equipment when required.
• Process referrals, orders, invoices, and post-clinic documentation promptly and accurately.
• Maintain up-to-date and organised filing systems, both paper-based and electronic.
• Communicate courteously and professionally with patients, clinical staff, and external organisations.
• Provide cover and support for other administrators during periods of leave.
• Support service improvement projects and contribute ideas for better ways of working.
• To provide a good quality professional administration service
• To provide support/cover to other administrators within the team.
• Specifically, this post will work with colleagues and the team leader to ensure that they provide a professional, efficient, accurate and timely service.

Responsibilities

• Provide an effective and efficient administrative service to the Exeter Mobility Centre team.
• Plan the repair and delivery of mobility equipment when required.
• Process referrals, orders, invoices, and post-clinic documentation promptly and accurately.
• Maintain up-to-date and organised filing systems, both paper-based and electronic.
• Communicate courteously and professionally with patients, clinical staff, and external organisations.

Job description

Are you highly organised, detail-focused, and passionate about making a difference to people’s lives? If so, we’d love you to join our friendly and supportive team at the Exeter Mobility Centre, part of the Royal Devon University Healthcare NHS Foundation Trust.

As a Wheelchair Administrator, you’ll be a vital part of the service that helps people maintain their independence and quality of life. Working closely with clinicians, managers, and service users, you’ll ensure that everything runs smoothly behind the scenes - from managing appointments, processing referrals and organising repair visits to keeping our records accurate and up to date.

You’ll be the first point of contact for many of our service users, providing a warm, professional, and reassuring presence whether by phone or email. Your attention to detail, excellent communication skills, and ability to stay calm under pressure will make you an essential member of our team.

We’re looking for someone who enjoys working collaboratively, takes pride in doing a great job, and can balance a variety of administrative tasks with care and efficiency. In return, we’ll support you to develop your skills, grow your confidence, and be part of a service that truly makes a difference to our community.

This is a fixed term contract until 01/07/2027 as maternity cover.

About the Role

More detail about the role

The Service Administrator will work as part of an administrative team, to support the delivery of a high-quality administration service, a positive patient experience and the highest levels of customer service to the Exeter Mobility Centre – Wheelchair Service.

• Provide an effective and efficient administrative service to the Exeter Mobility Centre team.
• Manage and maintain accurate appointment and clinic systems, ensuring data is entered correctly and on time.
• Plan the repair and delivery of mobility equipment when required.
• Process referrals, orders, invoices, and post-clinic documentation promptly and accurately.
• Maintain up-to-date and organised filing systems, both paper-based and electronic.
• Communicate courteously and professionally with patients, clinical staff, and external organisations.
• Provide cover and support for other administrators during periods of leave.
• Support service improvement projects and contribute ideas for better ways of working.
• To provide a good quality professional administration service
• To provide support/cover to other administrators within the team.
• Specifically, this post will work with colleagues and the team leader to ensure that they provide a professional, efficient, accurate and timely service.

Working Pattern:22.5 hours per week. Office based. Can be discussed but 0830-1630 Tues, Weds & Thurs ideally.

This is a fixed term contract until 01/07/2027. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Our values are at the heart of everything we do,

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

• Salary Band 3: £25,760- £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-13906-13938
• Contract Type Fixed Term
• Closing Date 20 August, 2026
• Job Category Administration
• Location Exeter Mobility Centre, Hennock Road East, Marsh Barton, Matford, Exeter, Devon, United Kingdom