Disrepair Team Administrator

Bassetlaw District Council; Worksop; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual leave 26-32 days

Flexible working

Local Government Pension Scheme

Free healthcare cash plan

Learning and development opportunities

Job summary

Bassetlaw District Council in the Midlands is seeking a Disrepair Team Administrator to coordinate housing condition and disrepair cases, maintain records and support compliance in a busy Housing Repairs and Maintenance service.

The role focuses on turning complex cases into clear actions, ensuring timely outcomes and strong information governance while engaging with tenants and professional stakeholders from first contact to completion.

Qualifications

• Calm, organised and customer-focused approach.
• Strong administration, organisation and Microsoft Office skills.
• Excellent attention to detail and record-keeping.
• Clear written and verbal communication with empathy.
• Ability to prioritise work and meet deadlines.
• Experience handling confidential information and GDPR compliance.

Responsibilities

• Receive tenant enquiries, complete initial assessments and triage risks.
• Raise, prioritise and allocate housing disrepair cases using digital systems.
• Maintain accurate electronic records, milestones and audit notes.
• Monitor investigations, repairs, access and potential delays; escalate as needed.
• Prepare correspondence, reports and evidence packs; issue completion certificates.
• Liaise with tenants, solicitors, contractors and internal stakeholders.
• Support service performance reporting, meetings, POs and invoices.

Skills

Administration

Microsoft Office

Attention to detail

Communication

GDPR / information governance

Housing knowledge

Prioritisation

Job description

Disrepair Team Administrator

Job details

Salary £29,542 - £32,046

Contractual hours 37

Basis Full time

Region Midlands

Job category/type Housing

Date posted 18/09/2026

Job reference REQ000690

Attachments JD - Disrepair Team Administrator v2 March 2026.docx Person Spec - Disrepair Team Administrator v2 March 2026.docx

Job description

DISREPAIR TEAM ADMINISTRATOR

Housing Repairs and Maintenance | Permanent | Full time

Salary

Grade 4 | £29,542 - £32,046 per annum

Hours

Full time, 37 hours per week, permanent

Service

Housing - Repairs and Maintenance

Closing date

25 September 2026

Interview date

To be confirmed

Make a difference to homes, communities and lives

Are you an organised administrator with a passion for excellent customer service and a talent for keeping complex information on track? Bassetlaw District Council is looking for a proactive, detail-focused Disrepair Team Administrator to join our Housing Repairs and Maintenance service.

This is an opportunity to help residents live in safe, warm and well-maintained homes. You will coordinate housing condition and disrepair cases, maintain accurate case records, support statutory compliance and keep tenants and professional stakeholders informed from first contact through to completion.

Working alongside the Disrepair Team Leader, surveyors, repairs colleagues and specialist teams, you will help progress housing repairs, damp and mould concerns, property access and remedial works. Your work will support timely outcomes, strong information governance and compliance with the Pre-Action Protocol for Housing Conditions Claims (England).

Your administration will help turn complex cases into clear actions and better outcomes for tenants.

What you'll be doing

• Receive tenant enquiries, complete initial assessments, risk triage, and identify vulnerability, urgent repairs or health and safety concerns.
• Raise, prioritise and allocate housing disrepair and housing condition cases using digital case management systems.
• Maintain accurate electronic records, milestones, risk flags, statutory deadlines and audit-ready case notes.
• Monitor damp and mould investigations, housing repairs, remedial works and property access, escalating risks or avoidable delays promptly.
• Prepare professional correspondence, reports, evidence packs and document bundles, and issue completion certificates when works conclude.
• Liaise clearly and sensitively with tenants, claimant solicitors, authorised third parties, surveyors, contractors and internal stakeholders.
• Support service performance reporting, meetings, purchase orders, invoices and wider repairs administration.

What we're looking for

You will bring a calm, organised and customer-focused approach, with the confidence to manage competing priorities and communicate professionally with people who may be distressed or vulnerable.

• Strong administration, organisation and Microsoft Office skills.
• Excellent attention to detail and experience maintaining accurate electronic records.
• Clear written and verbal communication, with a professional and empathetic approach.
• Experience handling confidential or sensitive information appropriately and in line with GDPR and information governance requirements.
• Experience providing administrative support in a housing, repairs, legal, regulatory, property services or similarly structured environment.
• The ability to prioritise work, monitor deadlines and escrow risks appropriately.

Knowledge you can bring or develop

Knowledge of social housing, housing repairs, housing compliance, Awaab’s Law, damp and mould, or housing condition and disrepair claims would be advantageous. We also welcome applicants with transferable case management, legal administration, customer service or compliance administration experience who are keen to build specialist housing knowledge.

Why join Bassetlaw District Council?

You will join a collaborative public service team focused on property standards, tenant wellbeing and continuous improvement. The role offers meaningful work, broad stakeholder contact and the opportunity to develop expertise across housing administration, repairs coordination, regulatory compliance and case management.

26-32 days

annual leave, plus bank holidays

Flexible working

including flexitime arrangements

Pension

Local Government Pension Scheme

Wellbeing

free healthcare cash plan

Development

learning and development opportunities

Explore the full employee benefits package: Our employee benefits

Learn more about us

About Bassetlaw District Council

Equality, diversity and inclusion

We value diversity and are committed to creating an inclusive workplace. We actively welcome applications from all sections of the community. Our recruitment processes are fair, transparent and designed to ensure everyone is treated equally at every stage.

If you need support with your application, please email [e-mail] or call 01909 533121.

Closing date: 25 September 2026 | Early applications are encouraged

We reserve the right to close this vacancy early if sufficient suitable applications are received.