Administrator

Rydon; Sidcup; Hybrid; CAD 45,000 - 56,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme: 4% contributory

Life Assurance

Health Cash Plan

24/7 EAP Service

Employee discounts

Flexible benefits

Employee Referral Scheme

Job summary

Rydon are seeking an Administrator to join our maintenance and repairs team, based primarily from our office at Queen Mary's Hospital in Sidcup, providing admin support for NHS repairs and maintenance contracts.

The role is office-based with the potential for up to one day per week of home working after initial induction. You will liaise between maintenance operatives, the contact centre and NHS clients, handling scheduling, costs and reporting.

Qualifications

• Experience in a contact centre or administration role for repairs/maintenance.
• Excellent customer service skills and strong telephone/written communication.
• Proficient in Microsoft Outlook, Word and Excel.

Responsibilities

• Coordinate repairs scheduling and manage WIP.
• Serve as main link between maintenance operatives and contact centre.
• Interface with NHS clients on a frontline basis.
• Generate reports on subcontractor spend, workloads, and invoicing.
• Maintain databases and prepare cost-related data.
• Answer helpdesk calls and emails in a professional and timely manner.
• Perform general administrative duties such as filing and stationery.

Skills

Customer service

Communication

Administrative support

Data entry

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

We now have an exciting opportunity for an Administrator to join our maintenance and repairs team. Based from our office at Queen Mary's Hospital in Sidcup you will be providing administration support for our repairs and maintenance service on one of our healthcare contracts.

This position will predominantly be based in the office. There is the potential for up to one day per week working from home following initial induction and training period.

Rydon has established a strong reputation for the quality within our maintenance division with a particular focus on NHS Hard Facilities Management - consisting of responsive repairs as well as planned/preventative maintenance. We look after more than 250 buildings on behalf of 20 NHS Trusts, from hospital's to ambulance stations, on a planned, responsive repairs and small works projects basis. We provide maintenance services to mental health trusts, ambulance and primary care trusts.

Job Purpose

The main purpose of the role is to ensure that repairs are scheduled efficiently and that work in progress (WIP) is pro-actively managed. You will do this by acting as the main link between our maintenance operatives and our contact centre team. You will also interface on a front line level with our end Clients within the NHS.

As Administrator Other Key Responsibilities Would Include

• Monitoring and analysis of all repairs through from inception to completion to ensure contract timescales are adhered to. Escalating any issues to the Service Manager for timely action where targets may be missed.
• Plan, monitor and review the scheduling management software (DRS) diary activities for maintenance operatives and sub-contractors.
• Ordering and obtaining quotations for materials as needed, raising Purchase Orders and approving jobs for invoicing.
• Updating databases, spreadsheets and and management systems with for example; cost information, timesheets.
• Compiling various reports on subcontractor spends, engineer work loads, mileage sheets, invoicing and PPM and reactive jobs received during the month.
• Monitoring the helpdesk, answering telephone calls and emails in a professional and timely manner.
• General administrative duties, ie filing, ordering stationery and uniforms etc

What we can offer you;

• Competitive starting salary
• 25 days holiday, which can be increased to 30 days with our holiday purchase scheme.
• Pension Scheme: 4% contributory.
• Life Assurance and Income protection.
• Health Cash Plan: helping you spread the cost of essential healthcare
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Wellbeing and mental health champions readily available at work.
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
• Full training, ongoing coaching and support
• Opportunities for you to progress your career within the business

This Administrator position is offered on a full time permanent basis and the working hours are 40 per week, Monday to Friday 8am to 5pm.

Experience Required

The ideal candidate will demonstrate previous experience of working within a contact centre and/or administration role for a responsive repairs/maintenance company. It would be an advantage for this experience to have been gained within a company providing repairs to the NHS, however candidates with repairs experience gained in other sectors will also be considered.

Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and have excellent knowledge of Microsoft packages such as Outlook, Word and Excel.

This is a varied role with opportunity for growth and development. If you have the above experience, we'd strongly encourage you to apply.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.