GP receptionist / Administrator

The Methodist Church in Britain; South Ockendon; On-site; GBP 8,000 - 12,000; Part time

Benefits offered by this job

NHS Pension Scheme membership

Staff car parking

Job summary

Stonehouse Health Clinic is seeking a receptionist and administrator to join a GP practice team. The role covers answering calls, booking appointments, handling patient enquiries, and processing prescriptions and referrals within a supportive multidisciplinary team.

The position is 15 hours per week with the possibility of additional cover during holidays and sickness. Experience with SystmOne is welcome but not essential.

Qualifications

• Experience dealing with patients or the public in a professional manner.
• Experience in a busy environment with competing priorities.
• Experience in administrative and/or reception duties.
• Experience handling telephone enquiries.

Responsibilities

• Answer and manage incoming calls, deal with patient enquiries and contact patients as required.
• Book, amend and cancel patient appointments on the clinical system.
• Process tasks generated by GPs and the clinical team in a timely manner.
• Process prescription requests and referrals in line with procedures.
• Receive and process referral requests from NHS and other healthcare providers.
• Provide a welcoming and professional reception service to patients and visitors.
• Monitor and action generic practice email inboxes.
• Support the registration of new patients and maintain accurate records.
• Maintain patient information in the clinical system with accuracy.
• Liaise with the multidisciplinary team and external organisations as required.
• Maintain patient confidentiality and comply with data protection requirements.

Skills

Customer service

Telephone handling

Data entry

Microsoft Word

Excel

Outlook

Confidentiality

Organisational skills

Education

GCSE English and Maths

Tools

SystmOne

Job description

Stonehouse Health Clinic is recruiting a receptionist and administrator for its GP practice, working alongside a multidisciplinary clinical team. The work centres on answering calls, booking and amending appointments, handling patient enquiries and processing prescriptions, referrals and clinical requests. The contract is for 15 hours a week, with an expectation of extra cover during holiday and sickness absence. SystmOne experience is welcome but not essential.

What the job involves

• Answer and manage incoming calls, deal with patient enquiries and contact patients as required
• Book, amend and cancel patient appointments on the clinical system
• Process and action tasks generated by GPs and the wider clinical team in a timely manner
• Process repeat and acute prescription requests in line with practice procedures
• Receive and process referral requests from district nursing teams and other healthcare providers
• Provide a welcoming and professional reception service to patients and visitors
• Monitor and action generic practice email inboxes
• Support the registration of new patients and maintain accurate patient records
• File and accurately record patient information in the clinical system
• Liaise with the multidisciplinary team and external organisations as required
• Maintain strict patient confidentiality and comply with information governance and data protection requirements
• Provide flexibility to support practice needs, including cover for annual leave and sickness absence

Qualifications

• Good standard of general education, including English and Maths

Experience

• Dealing with patients or the public in a professional and courteous manner
• Working in a busy environment while managing competing priorities
• Administrative and/or reception duties
• Handling telephone enquiries

Skills & knowledge

• Understanding of patient confidentiality, data protection and information governance
• Proficiency in Microsoft Word, Excel and Outlook
• Good keyboard and data entry skills
• Excellent verbal and written communication
• Strong organisation, prioritising workload and meeting deadlines
• Sound judgement, decision-making and problem-solving

Other

• Able to work both independently and as part of a team
• Reliable, dependable and flexible
• Professional, friendly and approachable manner
• Positive attitude and willingness to support colleagues
• Willingness to undertake mandatory training

Nice to have

• Previous experience in the NHS, general practice, primary care or another healthcare setting
• Experience of using SystmOne clinical software
• Knowledge of GP practice procedures and NHS services
• Receptionist or administrative experience in a healthcare environment
• Experience of processing prescriptions, registrations, referrals or clinical correspondence
• Experience of appointment booking systems
• Experience of handling sensitive or confidential information
• Experience of working within a multidisciplinary team

What’s offered

• NHS Pension Scheme membership
• Staff car parking