Administrator

Yellow Brick Mortgages Ltd; Norwich; On-site; GBP 21,000 - 26,000; Full time

Job summary

Yellow Brick Mortgages Ltd is seeking a confident Administrator to join our growing team in Norwich. You will support advisers and clients from application to completion, coordinating with lenders, solicitors and estate agents to keep processes on track.

This busy, hands-on role suits someone organised, accurate, and who enjoys talking to people. Prior mortgage admin experience is helpful but not essential.

Qualifications

• Previous admin experience in financial services or mortgage sector is helpful but not essential.
• Excellent communication, both phone and email, with a friendly manner.
• Strong accuracy and attention to detail.
• Organised, proactive, and able to manage workload.
• Good Excel and admin skills.

Responsibilities

• Act quickly on new client leads and assign to advisers.
• Help clients through mortgage journey with advisers.
• Chase updates from lenders and solicitors.
• Enter and update client details on internal systems.
• Track applications and progress reports for advisers and partners.
• Handle emails, spreadsheets, and calls daily.
• Assist with simple reports and marketing updates.
• Be a friendly point of contact for advisers and clients.

Skills

Communication skills

Excel

Attention to detail

Organised

Team player

Job description

About Us

At Yellow Brick Mortgages, we are an award-winning, independent mortgage brokerage built on great service and strong values. With over 100 mortgage advisers and 7000+ 5-star Trustpilot reviews, we’ve helped thousands of clients find their dream homes.

We also give back, donated over £230,000 to charities and planted more than 20,000 trees to support a sustainable future.

Our admin team is at the heart of what we do, supporting both advisers and clients to make the mortgage process as smooth and stress-free as possible.

The Role

We are looking for a confident, proactive Administrator to join our growing team.

You will play a key role in helping clients get their mortgage from application to completion, working closely with our advisers, lenders, solicitors, and estate agents to keep everything on track.

This is a busy, hands-on role where no two days are the same, ideal for someone organised, accurate, and who enjoys talking to people.

What You Will Do

• Act quickly on new client leads and allocate them to the right mortgage adviser
• Support advisers by helping their clients through the mortgage journey
• Chase updates from lenders, solicitors, and estate agents
• Key in and update client details on our internal systems
• Track applications and progress reports for advisers and partners
• Handle everyday admin tasks like emails, spreadsheets, and calls
• Help produce simple reports and support with marketing updates
• Be a friendly point of contact for both advisers and clients

What We Are Looking For

• Great communication skills, confident on the phone and in email
• Strong attention to detail and accuracy
• Good Excel and admin skills
• Organised, proactive, and able to manage your own workload
• A team player who enjoys helping others succeed
• Financial services or mortgage admin experience is helpful but not essential

Why You Will Love Working at YBM

• A fun, fast-paced, and supportive team environment
• Career development and training opportunities
• Extra day off for your birthday of it lands on a work day
• Regular social events and team activities
• Proud to support local charities and sustainability projects

Ready to make a difference?