Admin Manager

Mortgage Advice Bureau - Brook Financial Services Limited

Barnsley

On-site

GBP 23,850 - 29,150

Full time

14 days+

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Benefits offered by this job

Additional leave

Company events

Cycle to work scheme

Free parking

Life insurance

On-site parking

Private medical insurance

Job summary

Mortgage Advice Bureau - Brook Financial Services Limited in Barnsley seeks an Admin Manager to lead the administration team, ensuring efficient processing of mortgage, protection, and insurance cases. The role demands strong leadership and communication skills, with a firm focus on quality customer service and performance monitoring. Candidates must have GCSEs in English and Maths, along with substantial office administration experience. This full-time, permanent position pays from £26,500 annually and offers numerous employee benefits including private medical insurance and a cycle to work scheme.

Qualifications

Minimum qualifications of GCSEs in English and Maths.
Proven experience in office administration and management.
Strong computer skills including Microsoft Office and Sharepoint.

Responsibilities

Lead and support the administration team for efficient case processing.
Ensure accurate use of workflows and case management systems.
Monitor team performance and address issues proactively.
Conduct performance reviews and coaching sessions.

Skills

Office administration and management experience

Proficiency in Microsoft Office and Sharepoint

Excellent organizational and multitasking abilities

Effective communication skills

Attention to detail

Financial services or mortgage brokerage experience

Education

GCSEs in English and Maths

Job description

Overview

The role is within Brook Financial Services who are Appointed Representatives of MAB and a part of the larger company - The Property Franchise Group (TPFG). Mortgage Advice Bureau (MAB) is a nationally recognized mortgage broker and network, renowned for its excellence and innovation in the financial services industry. With over 150 awards won in the past five years, we are committed to providing exceptional mortgage advice and customer service.

Purpose of the Role

The Admin Manager is responsible for leading and supporting the administration team to ensure efficient processing of mortgage, protection, and general insurance cases. This role ensures workflows are followed accurately and promptly, provides high-quality customer service, and drives strong performance across the team through effective oversight and case management reporting.

Key Responsibilities

Lead, support, and motivate the administration team to ensure efficient case processing across mortgage, protection, and general insurance work.
Oversee accurate and timely use of workflows and case management systems, ensuring all actions and statuses are correct.
Ensure high-quality customer service by maintaining consistent communication with clients, advisers, and external parties.
Monitor team performance using reports and case management data, addressing issues proactively.
Hold daily Teams meetings with the admin team to maintain communication and coordination across different working locations.
Conduct regular 1:1s, performance reviews, and coaching sessions to support development and maintain standards.
Ensure proactive progression of cases by chasing documents, lenders, providers, and solicitors.
Maintain compliance with Data Protection requirements and internal quality standards.
Manage and support correct fee collection, policy placement, and accurate recordkeeping.
Drive the team to meet monthly targets to secure individual bonuses and the team bonus for the Admin Manager
Oversee responses to advice quality feedback, ensuring improvements are implemented promptly.
Escalate any concerns or issues to the line manager as needed.
Take responsibility for office-related duties, such as maintaining office supplies, ensuring an organised working environment, and supporting general office operations.

Key Skills & Attributes

Qualifications - GCSEs (or equivalent) in English and Maths as a minimum.
Proven experience with office administration and management.
Strong computer skills, including proficiency in Microsoft Office and Sharepoint.
Excellent organizational and multitasking abilities.
Effective communication skills, both written and verbal.
Attention to detail and high level of accuracy.
Previous experience in financial services or mortgage brokerage is advantageous.

Join us at MAB Brook Financial Services where your leadership can make a real difference. If you are ready to lead a dynamic team in a thriving environment, we want to hear from you—embark on this rewarding journey today!

Job Types: Full-time, Permanent

Pay: From £26,500.00 per year