Mortgage Administrator

CareerStone; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Healthcare

Pension

Job summary

CareerStone in London is seeking an experienced Mortgage Administrator to join a busy operations team. You will play a key role supporting Mortgage and Protection Advisers, progressing cases from application to completion and ensuring clients receive an outstanding experience.

You will thrive in a fast-paced environment, demonstrate excellent organisational skills, and contribute to a culture that values career progression, ongoing training, and staff welfare through healthcare and pension

Qualifications

• Excellent organisational skills and strong attention to detail.
• Experience progressing cases from application through to completion.
• A positive, team-focused attitude.
• Excellent communication and customer service skills.
• The ability to manage a busy workload while maintaining exceptional quality.

Responsibilities

• Support advisers by processing mortgage and protection cases from application to completion.
• Ensure clients receive an outstanding experience throughout the process.
• Work within a busy, fast-paced operations team to maintain high service standards.

Skills

Organisational skills

Case progression

Communication skills

Customer service

Team player

Job description

Outstanding Career Progression | Vibrant Culture | London | Join One of the UK's Leading Mortgage Brokerages

Are you an experienced Mortgage Administrator looking for more than just another administration role?

I'm working exclusively with one of the UK's most respected Whole of Market mortgage brokerages - a Directly Authorised business with over 25 years of success, an exceptional reputation and a genuine commitment to developing its people.

This is an opportunity to join a business where administrators are genuinely valued as part of the advice process, not simply seen as back‑office support.

With ambitious growth plans, a fantastic team culture and an enviable reputation for staff retention, this is the type of company where people build long‑term careers.

The Opportunity

You’ll become part of a highly experienced operations team supporting a busy panel of successful Mortgage & Protection Advisers.

Thanks to the firm's unique corporate partnerships with a portfolio of major UK employers, there’s a consistent flow of quality business, creating a fast‑paced, engaging environment where no two days are the same.

You’ll play a key role in ensuring clients receive an exceptional experience from application through to completion.

What You’ll Receive

• Join one of the UK's most established Whole of Market brokerages
• A friendly, supportive and collaborative team where people genuinely enjoy coming to work
• Excellent long‑term career progression with opportunities to develop into senior operational, team leadership or adviser roles
• Ongoing training and professional development
• A busy, fast‑moving environment with a constant pipeline of high-quality business
• A company that invests in its people and promotes from within
• Outstanding staff retention and a positive, supportive culture
• Comprehensive corporate benefits package including healthcare and pension

About You

We’re looking for someone who enjoys being organised, proactive and delivering an outstanding client experience.

Ideally you’ll have:

• Excellent organisational skills and strong attention to detail
• Experience progressing cases from application through to completion
• A positive, team-focused attitude
• Excellent communication and customer service skills
• The ability to manage a busy workload while maintaining exceptional quality

Why Join?

There are plenty of Mortgage Administrator roles available. Very few offer the combination of:

• an exceptional culture,
• genuine career progression,
• high‑quality business,
• a supportive management team,
• and the opportunity to build a long‑term career with one of the UK's most respected mortgage brokerages.

If you’re looking for a business that will invest in your future rather than simply offering you another administration job, I’d love to have a confidential conversation.