Mortgage Administrator

Dexters; Hampton; On-site; GBP 26,000 - 28,000; Full time

Job summary

Dexters in Hampton Hill is seeking an administrative and sales support assistant to back our financial advisers and their team, ensuring clients receive a 5 star service from start to finish. You will check files for FCA compliance, liaise between lenders, solicitors, advisers and clients, and serve as the main contact for mortgage progression through to offer.

Hours are Mon-Fri 8:30am–5:30pm, salary £26,000–£28,000 DOE.

Qualifications

• Good working knowledge of Microsoft Word, Excel and Outlook.
• Well-spoken with excellent knowledge of the English language.
• Confident telephone manner.
• Excellent time management with ability to prioritise and organise own workload.
• Ability to work under extreme pressure to meet deadlines.

Responsibilities

• Check files to ensure all documents provided are compliant, under FCA regulations.
• Liaise between lenders, solicitors, advisers and clients.
• Acting as the main point of contact for mortgage progression through to offer.
• Ensuring the products selected remains the best for our client.
• Follow up and chase Mortgage Reviews.
• Organising calls for clients due for a remortgage to retain existing business.
• Generate 5 star google reviews.

Skills

Microsoft Word

Excel

Outlook

Telephone manner

Time management

Organisational skills

Tools

MS Office

Job description

To provide administrative and sales support to financial advisers and their team to ensure clients receive a 5 star service from start to finish. Providing support to clients after a mortgage application has been submitted by ensuring all documents are compliant and liaising with mortgage lenders.

Hours

Monday-Friday 8.30am-5:30pm

Location

Hampton Hill

Salary

£26,000-£28,000 DOE

Key Responsibilities

• Checking files to ensure all documents provided are compliant, under FCA regulations
• Liaise between lenders, solicitors, advisers and clients
• Acting as the main point of contact for mortgage progression through to offer
• Ensuring the products selected remains the best for our client
• Follow up and chase Mortgage Reviews
• Organising calls for clients due for a remortgage to retain existing business.
• Generate 5 star google reviews

Requirements

• Good working knowledge of Microsoft word, Excel and outlook
• Well-spoken with excellent knowledge of the English Language
• Confident telephone manner
• Excellent time management skills with ability to prioritise and organise own workload
• Ability to work under extreme pressure to meet deadline

Skills

• Excellent attention to detail
• Highly organised
• Team player, flexible and keen to get involved in a number of different tasks
• Friendly and Polite with a positive “nothing is too much trouble” approach
• Self-motivated and able to work alone
• Committed to providing excellent customer service

What We Offer

• Progression: Fast-track growth within the property industry, with clear development pathways.
• Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
• Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
• Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
• Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
• Give Back: Paid day off to volunteer at a charity of your choice.