Administrator

The Methodist Church in Britain; Hampstead; On-site; GBP 23,000 - 26,000; Full time

Job summary

The Methodist Church in Britain seeks an Administrator to support the Single Point of Access team across Devon and Torbay. The role focuses on inputting referrals, processing safeguarding alerts, handling post, email, calls and reception duties as part of a full-time roster with travel to other sites for cover.

Candidates should have GCSEs or equivalent, clerical or reception experience (min 3 months), and strong IT skills in Microsoft Office, with a focus on confidentiality and effective

Qualifications

• GCSEs or equivalent are required.
• Clerical, administrative or reception experience (min 3 months).
• Confidentiality essential in handling information.
• Willing to undertake training relevant to the post.
• Ability to travel to other sites for cover and training.

Responsibilities

• Input data, including referral processing and safeguarding alerts.
• Process incoming correspondence by email and post.
• Make outgoing telephone calls.
• Use electronic systems to log and track information.
• Greet visitors at reception and provide general clerical support.
• Scan and photocopy documents; carry out general administrative tasks.

Skills

Effective communication

Organisational skills

Time management

Confidentiality

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

The Administrator post sits in the Single Point of Access team at Children & Family Health Devon, serving young people, families and professionals across Devon and Torbay. The work centres on inputting referrals and safeguarding alerts, handling post, email and calls, and covering reception. It is a full-time role, with the post-holder expected to flex to service needs and travel to other sites for cover and training. Working knowledge of Microsoft Office and clerical experience of at least three months are needed, with confidentiality central to the role.

What the job involves

• Input data, including referral processing and safeguarding alerts
• Process incoming correspondence by email and post
• Make outgoing telephone calls
• Use electronic systems
• Greet visitors at reception
• Scan and photocopy documents
• Carry out general administrative tasks

What’s required

Qualifications

• Good general education, such as GCSEs or equivalent

Experience

• Clerical, administrative or reception experience (minimum 3 months)

Skills & knowledge

• Working knowledge of Microsoft Office, including Outlook, Word and Excel
• Computer literacy, with accurate IT and keyboard skills
• Effective interpersonal, organisational and written and verbal communication skills
• Good planning, organisation and ability to meet deadlines
• Ability to prioritise workload in a busy environment
• Discretion and confidentiality in handling sensitive information

Other

• Willing to undertake training relevant to the post
• Able to work as part of a team and respond to delegated tasks
• Reliable, flexible and punctual, adapting to changing service demands
• Diplomatic, caring attitude
• Willing to travel to other sites for cover and training
• Smart appearance and commitment to equality and diversity policies

Nice to have

• Clerical, administrative or reception experience of at least 1 year
• Experience in a customer care, healthcare, education or social care setting
• Relevant administrative or IT qualifications to NVQ level 2, or equivalent experience
• Interest in and enthusiasm for working within the services