Referrals Administrator - Single Point Access | CAMHS

The Methodist Church in Britain; Aylesbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave 27 days

Pension scheme

Lease car scheme

Cycle to work

NHS discount

Employee Assistance Programme

Learning & development

Career progression opportunities

Job summary

The Methodist Church in Britain is seeking an administrative post within the Buckinghamshire CAMHS SPOA team. The role focuses on handling referrals, calls, and correspondence for young people and families, requiring calm, organised communication and ability to travel between sites.

Applicants must have right to work in the UK. Visa sponsorship is not available. 27 days annual leave plus benefits are offered.

Qualifications

• IT skills to NVQ level 3 or equivalent.
• English GCSE or equivalent.

Responsibilities

• Provide a timely administrative service to the Single Point of Access, tracking referrals through to allocation.
• Support the referral process with administrative work.
• Input and maintain referral data and database information, collating and providing data as required.
• Operate new and existing IT systems and software.
• Assist the business manager to develop, test and implement new processes and systems.
• Take and accurately record telephone calls and messages, and respond to queries appropriately.
• Liaise with parents, professionals and young people about incoming referrals.
• Type and distribute correspondence and other documents accurately.
• Undertake filing, photocopying and general office duties.

Skills

MS Office

Outlook

Excel

Word

MS Teams

Liaising with outside agencies

Independent travel

Confidentiality

Organised and efficient

Education

NVQ Level 3 or equivalent

English GCSE or equivalent

A Levels or above (nice to have)

Tools

MS Office Suite

Job description

This administrative post sits in the Buckinghamshire Child and Adolescent Mental Health Services Single Point of Access team, which acts as the front door to the service. The work centres on processing incoming referrals, handling calls and writing correspondence to young people and families, often involving confidential information. The team handles high volumes of requests, so the role calls for calm, well-organised communication, and independent travel between sites is essential. Visa sponsorship is not available, so applicants must already hold the right to work in the UK.

What the job involves

• Provide a timely administrative service to the Single Point of Access, tracking referrals through to allocation
• Support the referral process with administrative work
• Input and maintain referral data and database information, collating and providing data as required
• Operate new and existing IT systems and software
• Assist the business manager to develop, test and implement new processes and systems
• Take and accurately record telephone calls and messages, and respond to queries appropriately
• Liaise with parents, professionals and young people about incoming referrals
• Type and distribute correspondence and other documents accurately
• Undertake filing, photocopying and general office duties

Qualifications

• IT skills to NVQ level 3 or equivalent
• English GCSE or equivalent

Experience

• Previous administrative experience

Skills & knowledge

• Skilled in MS Office, including Outlook, Excel, Word and MS Teams
• Liaising with outside agencies and professionals
• Working with limited supervision
• Understanding and maintaining confidentiality
• Organised and efficient

Checks & eligibility

• Right to work in the UK without sponsorship

Other

• Ability to travel independently between Trust sites

Nice to have

• Ability to manage and prioritise own workload
• Previous NHS experience
• A Level or above

What’s offered

• 27 days annual leave plus bank holidays, rising to 33 days with continuous service
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• NHS discount across a range of retailers
• Employee Assistance Programme
• Tailored individual and Trust-wide learning and development
• Excellent opportunities for career progression