Administrator

2i Recruit Ltd; Guildford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension

Life insurance

Free parking

Training & development

Cycle-to-work

Private health plan

Personal accident insurance

Job summary

2i Recruit Ltd in Guildford is looking for an organised Administrator to support prospective families through the admissions process. You will manage applications, act as the main contact, and ensure a smooth journey from enquiry to enrolment.

This role requires strong customer service, excellent communication, and meticulous data handling within a fast-paced environment. On-site role with pension and training opportunities.

Qualifications

• Proven ability to provide a high level of customer service and build relationships.
• Experience in administrative, admissions, customer service, or office-based roles.
• Strong written and verbal communication skills for professional correspondence.
• Highly organised with attention to detail and proactive problem solving.
• Experience handling multiple tasks and deadlines in a fast-paced environment.

Responsibilities

• Manage applications and admissions records.
• Act as the main point of contact for prospective families.
• Provide excellent customer service and guidance throughout the admissions journey.
• Coordinate admissions activities, events, and communications.
• Maintain accurate data and ensure compliance with processes and deadlines.

Skills

Communication

Customer service

Organisation

Phone/letter writing

CRM systems

Microsoft Office

Education

A-Level or equivalent

Tools

Microsoft Office

CRM/database systems

Job description

Administrator - Guildford

£30,000 per annum

Our client is seeking an organised and customer-focused Administrator to support prospective families throughout the admissions process. This role combines relationship management, administration, and customer service, ensuring a seamless experience from initial enquiry through to enrolment.

Company Benefits:

• Competitive pension scheme.
• Life assurance and employee assistance programme.
• Free parking.
• Ongoing training and professional development opportunities.
• Cycle-to-work scheme.
• Private health plan.
• Personal Accident Insurance.

Key Responsibilities:

• Manage applications and admissions records.
• Act as the main point of contact for prospective families.
• Provide excellent customer service and guidance throughout the admissions journey.
• Coordinate admissions activities, events, and communications.
• Maintain accurate data and ensure compliance with processes and deadlines.

Experience and Skills Requirements:

• Previous experience in an administrative, admissions, customer service, or office-based role.
• Proven ability to provide a high level of customer service and build positive relationships with clients, customers, or stakeholders.
• Experience managing multiple tasks and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to produce professional correspondence and communicate confidently over the phone.
• Competent user of Microsoft Office and CRM/database systems.
• Highly organised with excellent attention to detail and a proactive approach to problem solving.
• Educated to A-Level standard or equivalent.