Administrator

Community Gateway Association; Greater London; On-site; GBP 25,000; Full time

Job summary

A community-focused organization is seeking an Administrator for a fixed-term role in Greater London. You will provide vital administrative support to the Asset Management team, handle customer queries, manage systems, and assist in meetings. Ideal candidates will have excellent communication, organizational, and IT skills, with a strong commitment to customer service. Enjoy competitive benefits including healthcare, generous holiday, and a positive work environment.

Benefits

Company-paid health cash plan

Enhanced sick pay

Parental leave

26 days holiday plus bank holidays

Qualifications

• Experience in an administrative role is preferred.
• Confident in communicating with people over the phone and email.
• Ability to prioritize work and solve problems independently.

Responsibilities

• Provide admin support to the Asset Management team.
• Deal with customer and colleague queries via phone and email.
• Update and manage systems, run reports, and book appointments.

Skills

Customer service skills

Communication skills

Organizational skills

IT skills (Microsoft Outlook, Word, Excel)

Job description

Administrator - 12 Months Fixed Term

37 hours per week, Monday – Friday

Salary £24,309.00 per annum

This is a Real Living Wage role and your salary will increase to £25,948.89 from 1st April 2026 (£13.45ph)

What will you be doing in this role?

This role is part of our Asset Management team, who deliver a wide range of services to our customers including property repairs and compliance work such as gas and electrical safety.

You'll provide a wide range of admin support to the team.

This includes dealing with customer and colleagues queries via phone and email, updating and managing our systems, running reports, booking appointments, processing invoices and providing support for meetings and events.

What we are looking for in you

Customer service skills are really important. You'll be confident and experienced in communicating with people, including over the phone and email and have fantastic organisational skills. Previous experience in an admin role would be great.

The main things :

You'll have great communication skills - and be able to liaise with our tenants and colleagues in a polite and respectful way

You'll have excellent IT skills, particularly with Microsoft Outlook, Word and Excel

You'll be able to prioritise your work and show initiative to solve problems

You'll be able to provide an excellent standard of customer service to all tenants, customers and colleagues

Working Arrangements

This role will be based at our gorgeous dock-side offices.

Why work at Community Gateway?

We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits – have a look at the attached leaflet for more information. Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!).

We also offer a company-paid health cash plan for you and your dependents (including 24 / 7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!

A bit more about us :

Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you..

If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.

Dates for your diary :

The closing date for this role is

Sunday 11th January 2026

atmidnight with interviews held on

Thursday 22nd January 2026 and Friday 23rd January 2026.

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

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