Administrator

ARC Group; Grantham; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading social housing contractor is seeking an experienced Administrator / Call Handler in Grantham. This full-time position involves managing calls from tenants, logging maintenance requests, and providing essential customer service. The ideal candidate has prior experience in social housing, strong communication and organizational skills, and a proactive approach to customer care. This role offers a salary range of £27,000-£28,000 per annum, with working hours from 8am to 5pm, Monday to Friday.

Qualifications

• Previous experience within social housing, property services, or housing repairs is essential.
• Confident in dealing with tenants, sometimes in challenging situations.
• Ability to update and maintain systems accurately.

Responsibilities

• Handling inbound and outbound calls from tenants and residents.
• Logging and managing repairs, maintenance requests, and enquiries.
• Providing excellent customer service and resolving issues efficiently.

Skills

Strong communication

Organisational skills

IT literate

Customer service

Team player

Job description

ADMINISTRATOR / CALL HANDLER

Location : Grantham

Start Date – October

Type : Full-time | Permanent 8am-5pm Monday to Friday

Salary : £27,000-£28,000 per annum

Are you an experienced administrator or call handler with a background in social housing and customer service? Our client, a leading social housing contractor, is looking for a dedicated professional to join their busy team in Grantham.

The Role :

• Handling inbound and outbound calls from tenants and residents.
• Logging and managing repairs, maintenance requests, and enquiries.
• Liaising with contractors, operatives, and housing officers.
• Providing excellent customer service and resolving issues efficiently.
• General administrative support, including updating records and systems.

About You :

• Previous experience within social housing, property services, or housing repairs is essential.
• Strong communication and organisational skills.
• Confident in dealing with tenants, sometimes in challenging situations.
• IT literate with the ability to update and maintain systems accurately.
• A team player with a proactive, customer-first approach.

Apply or send your CV to