Administrator

Practice Plus Group; Cross; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave

Wellbeing and lifestyle benefits

Discounts on shopping and leisure

Career development opportunities

24/7 employee assistance

Job summary

Practice Plus Group is recruiting an Administrator to join the Health in Justice team at HMP Thorn Cross. This full-time role offers 37.5 hours per week, with early starts and day shifts and a salary of £25,821–£28,574 per year.

You will provide frontline administration to the healthcare team and coordinate patient appointments. We value compassionate professionals with healthcare awareness, strong customer service, and a meticulous approach to admin tasks, including EDIC reception, referrals,

Qualifications

• Extensive administration experience, ideally within a healthcare setting.
• Excellent customer service skills; patient facing role.
• Ability to work in a fast-paced environment.
• Healthcare knowledge and experience would be a bonus.
• Knowledge of QAF and clinical coding is beneficial.

Responsibilities

• Act as the first point of contact for the healthcare team, coordinating external appointments.
• Book patients in for appointments and manage hospital liaison lists.
• Arrange hospital appointments with the wider prison team and ensure up-to-date clinic lists.
• Process referrals and update trackers, systems and spreadsheets.
• Carry out admin tasks for EDIC / Reception and general admin duties such as scanning and post.

Skills

Administration

Customer service

Healthcare knowledge

SystmOne

Fast-paced environment

Tools

SystmOne

Job description

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for an Administrator to join the team at HMP Thorn Cross.

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for an Administrator to join the team at HMP Thorn Cross. HMP Thorn Cross is a Category D / Open prison for males near Warrington. Practice Plus Group deliver primary care, mental health and substance misuse services across the site, and these services would not be possible without our fantastic administration team, and that's where you come in! This is a fantastic opportunity for an experienced administrator to join our team!

Hours: Full Time / 37.5 per week. Shifts are Monday - Friday, 07:00 - 15:00 / 08:00 - 16:00 / 09:00 - 17:00.

Salary: £25,821 - £28,574 per annum

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

What you'll be doing

As our new Administrator, your responsibilities will include:

• As the first point of contact for the healthcare team, you will actively speak to hospitals, GP surgeries, and others, arranging external appointments for patients
• Book patients in for appointments
• Work closely with the wider prison team to arrange hospital appointments, and ensure that prison officers have up to date clinic lists
• Process referrals
• Update trackers, systems and spreadsheets for hospital appointments, admissions, consent forms etc
• Carry out admin tasks for Early Days in Custody (EDIC) / Reception
• General admin duties such as scanning, post, minute taking and stock check

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn’t stop there

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Administrator will:

• Have extensive administration experience, ideally within a healthcare / medical setting, such as hospitals, GP surgery etc
• Have excellent customer service skills - this is a patient facing role
• Be comfortable working in a fast paced environment
• Any healthcare knowledge and experience would be a bonus, as would knowledge of QAF and clinical coding
• SystmOne knowledge would be beneficial

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.