Prison Healthcare Administrator

Practice Plus Group; Cross; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave

Wellbeing and lifestyle benefits

Discounts on shopping and leisure

Career development opportunities

24/7 employee assistance

Job summary

Practice Plus Group is recruiting an Administrator to join the Health in Justice team at HMP Thorn Cross. This full-time role offers 37.5 hours per week, with early starts and day shifts and a salary of £25,821–£28,574 per year.

You will provide frontline administration to the healthcare team and coordinate patient appointments. We value compassionate professionals with healthcare awareness, strong customer service, and a meticulous approach to admin tasks, including EDIC reception, referrals,

Qualifications

• Extensive administration experience, ideally within a healthcare setting.
• Excellent customer service skills; patient facing role.
• Ability to work in a fast-paced environment.
• Healthcare knowledge and experience would be a bonus.
• Knowledge of QAF and clinical coding is beneficial.

Responsibilities

• Act as the first point of contact for the healthcare team, coordinating external appointments.
• Book patients in for appointments and manage hospital liaison lists.
• Arrange hospital appointments with the wider prison team and ensure up-to-date clinic lists.
• Process referrals and update trackers, systems and spreadsheets.
• Carry out admin tasks for EDIC / Reception and general admin duties such as scanning and post.

Skills

Administration

Customer service

Healthcare knowledge

SystmOne

Fast-paced environment

Tools

SystmOne

Job description

Practice Plus Group is recruiting an Administrator to join the Health in Justice team at HMP Thorn Cross. This full-time role offers 37.5 hours per week, with early starts and day shifts and a salary of £25,821–£28,574 per year.

You will provide frontline administration to the healthcare team and coordinate patient appointments. We value compassionate professionals with healthcare awareness, strong customer service, and a meticulous approach to admin tasks, including EDIC reception, referrals,