administrator

Cardiff and Vale University Health Board; New Gate; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave (increasing with/

Wellbeing benefits

Discounts on shopping and leisure

Professional development opportunities

Career progression

Employee assistance helpline

Job summary

Practice Plus Group's Health in Justice team seeks an Administrator to support prison health services. You will manage patient-related communications, arrange external appointments, process referrals and maintain accurate records in a busy environment.

You will work closely with the prison team to ensure timely scheduling, updates to clinic lists, and efficient admin flows. Experience in healthcare admin and proficiency with Excel are essential for success.

Qualifications

• Extensive administration experience, ideally in healthcare settings such as hospitals or GP surgeries.
• Comfortable in a fast-paced environment with lots of phone-based work.
• Knowledge of healthcare processes, QAF and clinical coding is a plus.
• SystmOne knowledge would be beneficial and Excel skills are essential.

Responsibilities

• Act as first point of contact for healthcare team, arranging external appointments and requesting summaries.
• Coordinate hospital appointments, escorts and bed watch with prison team; maintain up-to-date clinic lists.
• Process E Referrals and update trackers, systems and spreadsheets for hospital activity and consent forms.
• Carry out general admin duties including scanning, post, minute taking and stock checks.

Skills

Administration experience

Healthcare setting experience

Phone-based work

Data handling

SystmOne knowledge

Excel skills

Tools

SystmOne

Excel

Job description

As our new Administrator, your responsibilities will include:

• As the first point of contact for the healthcare team, you will actively speak to hospitals, GP surgeries, solicitors and others, arranging external appointments for patients, requesting discharge summaries and patient summaries etc
• Work closely with the wider prison team to arrange hospital appointments, escorts and bed watch. You will also ensure that prison officers have up to date clinic lists
• Process E Referrals
• Update trackers, systems and spreadsheets for hospital appointments, admissions, consent forms etc
• Carry out admin tasks for Early Days in Custody (EDIC)
• General admin duties such as scanning, post, minute taking and stock check

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all. Our new Administrator will:

• Have extensive administration experience, ideally within a healthcare / medical setting, such as hospitals, GP surgery etc
• Be comfortable working in a fast paced environment, with lots of phone based work
• Any healthcare knowledge and experience would be a bonus, as would knowledge of QAF and clinical coding
• SystmOne knowledge would be beneficial
• Be confident using data and maintaining spreadsheets, so excel skills are essential

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

Practice Plus Group provides healthcare services across the wings, clinic areas, inpatient facilities, and reception services.

These services would not be possible without our fantastic administration team, and that's where you come in! This is a fantastic opportunity for an experienced administrator to join our team!

Hours: Full Time / 37.5 per week. Shifts are Monday - Friday, 08:00 - 16:00 / 09:00 - 17:00. Salary: Up to £28,574 per annum How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities, It doesnt stop there we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it