Administrator

Practice Plus Group; Leeds; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Company pension

Annual leave (25–28 days)

Wellbeing benefits

Discounts on shopping and leisure

Career prospects

Employee assistance program

Job summary

Practice Plus Group is hiring an Administrator for HMP Leeds. You will be the first point of contact for healthcare teams, perform general admin duties, and support the coordination of referrals, appointments, and patient transfers within a busy prison environment.

The role requires extensive admin skills, the ability to manage emails and calls, and a willingness to work on wings for drop-in sessions. GCSEs in maths and English are essential; career development is highlighted within a supportive

Qualifications

• Extensive admin experience using internal systems and handling emails/phone calls.
• Healthcare setting experience is beneficial.
• GCSE Maths and English required.

Responsibilities

• Answer emails for Practice Plus Group and NHS; handle calls and general admin tasks.
• Coordinate referrals and appointments; arrange external hospital appointments as needed.
• Support release/transfer of patients and follow-on care planning.
• Work on wings for drop-in sessions; act as admin contact for prisoners’ healthcare queries.
• Conduct group inductions and minutes as necessary.

Skills

Admin experience

Customer service

Education

GCSE Maths & English

Tools

SystmOne

EMIS

Job description

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for an Administrator to join the team at HMP Leeds a category B male prison located in Leeds. HMP Leeds is a busy remand prison, so we have a high turnover of men, which makes for a fast paced, challenging, but exciting environment!

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for an Administrator to join the team at HMP Leeds a category B male prison located in Leeds. HMP Leeds is a busy remand prison, so we have a high turnover of men, which makes for a fast paced, challenging, but exciting environment! This role offers a lot of variety, where no 2 days are ever the same - you will be the first point of contact for healthcare! You will work on the wings regularly, interacting with patients during drop in sessions as well as working with the wider prison team.

Hours:

This is a full time role, working 37.5 hours per week. Shifts are Monday to Friday, 09:00 - 17:00. We will consider part time hours within this timeframe.

Salary:

This position is full time, you’ll receive an annual salary up to £28,575 - depending on experience.

Interviews will be held on 16th October 2026.

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

What you'll be doing

As our new Administrator, your responsibilities will include:

• Being the first point of call for the healthcare team, you will respond to emails (Practice Plus Group and NHS), receive and make calls, as well as general admin duties,
• Arrange and chase referrals and appointments (internal and external), coordinating external hospital appointments alongside the wider prison team, coordinating bed watch in external hospitals, arranging escorts for external appointments etc
• Working alongside the Patient Engagement Lead, assist with the release and transfer of patients (including follow on care and medication) and much more!
• Work on the wings for drop in sessions regularly, acting as the admin contact for prisoners and helping them with any healthcare queries, applications or issues
• Carry out group inductions with new inmates, explaining more about the healthcare service
• Minute take as necessary

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn't stop there...

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Administrator will have:

• Extensive experience within an admin based role - using internal systems, responding to emails, answering phone calls etc
• Any experience in a healthcare setting would be highly beneficial, as would using SystmOne or EMIS
• Experience updating records, ideally patient records, within a system
• GCSE or equivalent in Maths and English is essential

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.