Administrator

Brook Street; Cardiff; On-site; GBP 18,000 - 21,000; Full time

Job summary

Brook Street is recruiting Temporary Administrators to join a busy support team in central Cardiff. The role supports a newly launched project with assignments initially lasting 2 weeks, with potential extension based on business needs.

Responsibilities include handling queries, updating records, and collaborating across departments in a fast-paced environment. Prior experience in customer service or administration and strong IT literacy are essential for success.

Qualifications

• This role requires previous customer service, administrative or support experience.
• Strong written and verbal communication skills are essential.
• Excellent organisational skills and attention to detail are required.
• Ability to prioritise workload in a fast-paced environment.
• Confidence with IT systems and a willingness to learn new processes.

Responsibilities

• Responding to queries and resolving issues promptly and professionally.
• Managing and updating records using internal systems.
• Escalating more complex queries to the appropriate teams.
• Working collaboratively with colleagues across departments.
• Maintaining clear and professional communication with stakeholders.
• Following established processes and procedures.

Skills

Customer service

Written communication

Verbal communication

Organisational skills

Prioritisation

IT systems

Proactive approach

Tools

IT systems

Job description

Cardiff City Centre | Full-Time (37.5 hours per week) | £13.50 per hour | Expected Start Date: 19th October

We are currently recruiting for Temporary Administrators to join a busy support team within a respected international education organisation based in central Cardiff.

This is an exciting opportunity to support a newly launched project during a period of increased demand. The assignments are initially expected to last 2 weeks, with the possibility of an extension depending on business requirements.

Responsibilities

• Responding to queries and resolving issues in a timely and professional manner
• Managing and updating records using internal systems
• Escalating more complex queries to the appropriate teams when required
• Working collaboratively with colleagues across different departments
• Maintaining clear and professional communication with stakeholders
• Following established processes and procedures

Requirements

• Previous customer service, administrative or support experience
• Strong written and verbal communication skills
• Excellent organisational skills and attention to detail
• Ability to prioritise workload in a fast-paced environment
• Confident using IT systems and learning new processes
• A proactive and positive approach to work

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.