Admin Officer

Brook Street; Liverpool; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Brook Street is seeking an Admin officer on a temporary basis to support day-to-day operations for a government client. The role is located in Bootle with hybrid working and a pay rate of £14.81 per hour. You will handle emails, travel bookings, complaints, and routine administrative tasks under general supervision.

Ideal candidates will have strong Microsoft Office skills, good communication, and the ability to stay calm under pressure. GCSEs and an NVQ in Business Administration are required.

Qualifications

• Five GCSEs at Grade C or above (including English Language or equivalent).
• NVQ Business Administration Level 2 (or suitable clerical experience).

Responsibilities

• Monitor and respond to emails in the team inbox throughout the day, ensuring enquiries are handled in line with policy.
• Support travel and booking-related queries, including air, hotel, rail and hire car bookings, providing advice and lifting booking restrictions when required.
• Deal with complaints and day-to-day issues effectively and professionally.
• Oversee administrative processes and procedures to ensure they’re followed accurately.
• Manage insurance and accident management claims in line with policy requirements.
• Act as an administrative liaison with internal and/or external contacts.
• Prepare routine correspondence and produce fortnightly consolidated travel invoices.

Skills

Microsoft Office

Email management

Communication skills

Organisation

Education

Five GCSEs including English Language

NVQ Business Administration Level 2

Job description

Admin officer x1

Location: Bootle

Pay Rate £14.81ph

Monday to Friday- Full time

Hybrid

If you're organised, confident with emails, and enjoy making things run smoothly behind the scenes, this temporary administrative role is a great opportunity to contribute to day-to-day operations with a reputable Government client. You'll be working under general supervision, following clear procedures, while using your judgement to resolve routine issues and support operational needs.

What you'll be doing:

• Monitor and respond to emails in the team inbox throughout the day, ensuring enquiries are handled in line with policy
• Support travel and booking-related queries, including air, hotel, rail and hire car bookings-providing advice and lifting booking restrictions when required
• Deal with complaints and day-to-day issues effectively and professionally
• Oversee administrative processes and procedures to ensure they're followed accurately
• Manage insurance and accident management claims in line with policy requirements
• Act as an administrative liaison with internal and/or external contacts
• Prepare routine correspondence and produce fortnightly consolidated travel invoices

What you'll bring:

• A careful, process-driven approach, with confidence to apply instructions and exercise some independent judgement under general supervision
• Strong communication skills-clear and professional in both writing and conversation
• Solid administrative experience and a good working knowledge of Microsoft Office
• The ability to stay calm and responsive when handling enquiries and complaints

Additional information:

• You'll need to meet the education/experience criteria below to be considered:
• Five GCSEs at Grade C or above (including English Language or equivalent)
• NVQ Business Administration Level 2 (or suitable clerical experience)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.