Residential Lettings Administrator

House & Son Property Consultants Limited; England; Vor Ort; GBP 20.000 - 28.000; Vollzeit

Zusammenfassung

House & Son Property Consultants Limited is seeking a Residential Lettings Administrator to support the lettings team in Bournemouth. This full-time, on-site role involves preparing tenancy agreements, managing applications, maintaining records, updating systems and coordinating viewings.

You will handle calls/emails, reference processes and move-in/out activities, while ensuring compliance and collaboration with property managers and negotiators.

Qualifikationen

• Strong communication and customer service skills for interactions with residents, landlords and colleagues.
• Interest or experience in property management and lettings processes.
• Solid administrative skills including documentation, data entry and records management.
• Good organisational and time-management abilities with attention to accuracy in paperwork.
• Proficiency in MS Office; familiarity with property or CRM systems is a plus.
• Ability to work well in an office team and adapt to changing priorities.
• Previous experience in estate agency lettings or customer-focused property roles is beneficial.
• Relevant education or training in administration, property or business is an advantage.

Aufgaben

• Prepare tenancy agreements and manage application paperwork.
• Maintain accurate records and update internal systems.
• Coordinate viewing appointments and handle calls and email inquiries.
• Provide clear information to prospective and current residents.
• Assist with referencing, move-in and move-out processes and compliance with lettings procedures.
• Collaborate with property managers and negotiators to deliver a smooth client experience.

Kenntnisse

Strong communication

Customer service

Administrative assistance

MS Office

Teamwork

Property management interest

Organisational skills

Attention to detail

Ausbildung

Relevant education in administration or property/business

Tools

CRM systems

Jobbeschreibung

Company Description

House & Son Property Consultants Limited is a long-established estate agency that has been serving the Bournemouth community since 1939. The company combines traditional values with integrity, honesty, and a strong commitment to exceeding client and customer expectations. House & Son offers a comprehensive range of property services, including residential sales, lettings, block management, and professional surveys and valuations. As one of the oldest multi-property agencies in the area, the firm provides stability, local market expertise, and a professional environment for property professionals.

Role Description

The Residential Lettings Administrator is a full-time, on-site role based in Bournemouth. The role involves supporting the lettings team with day-to-day administration, including preparing tenancy agreements, managing application paperwork, maintaining accurate records, and updating internal systems. Responsibilities include coordinating viewing appointments, handling incoming calls and email enquiries, and providing clear information to prospective and current residents. The administrator will assist with referencing, move-in and move-out processes, and ensuring compliance with relevant lettings procedures. The role also requires close collaboration with property managers and negotiators to help deliver a smooth experience for clients and residents.

Qualifications

• Strong Communication and Customer Service skills, with the ability to interact professionally with residents, landlords, and colleagues.
• Experience or interest in Property Management and Lettings, with an understanding of residential rental processes and compliance.
• Solid Administrative Assistance skills, including document preparation, data entry, file management, and use of office software.
• Good organizational and time-management abilities, with attention to detail and accuracy in handling paperwork and records.
• Proficiency in MS Office or similar digital tools; experience with property or CRM systems is an advantage.
• Ability to work effectively as part of a team in an office environment and to adapt to changing priorities.
• Previous experience in an estate agency, lettings, or similar customer-focused property role is beneficial.
• Relevant education or training in administration, property, or business is an advantage but not essential.