Experienced Lettings Administrator

Livevacancies; Bournemouth; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company events

Enhanced holiday

20–25 days holiday

Job summary

House & Son is seeking an experienced Lettings Administrator to join our Bournemouth office. You will deal with landlords and tenants, coordinate maintenance, manage references, prepare tenancy agreements, and oversee adverts and viewings.

The role requires strong organisational skills, excellent IT ability, and a proactive, team-friendly approach. The position is full-time, on-site with hours averaging 41.25 per week; salary £30k–£35k DOE, with 20–25 days holiday increasing with service.

Qualifications

• Experience in lettings administration is essential.
• Ability to manage tenancy processes with landlords and tenants.
• Strong organisational and computer skills.

Responsibilities

• Handle landlord and tenant inquiries and manage office operations.
• Coordinate maintenance/repairs and obtain references.
• Prepare tenancy agreements and notices, monitor adverts and viewings.

Skills

Lettings administration

Organisation

Communication

Tools

Word

Excel

Jupix

Job description

House & Son, established in 1939, is one of the oldest, award winning, multi property agencies in the Bournemouth, Christchurch and Poole area. We specialise in properties for sale and properties for rent as well as offering a wide range of property services, including property management, property surveys, and independent mortgage advice.

We have a fantastic opportunity for an experienced Lettings Administrator to join our successful team at our busy Bournemouth office.

Previous experience working within a lettings environment is essential for this role. We are looking for someone who already understands the lettings process and can bring practical lettings administration experience to the team.

Duties

Dealing with prospective / current Landlords and Tenants. A sound knowledge of all that is going on in the department must be developed and maintained as the role may involve being left to manage the office alone.

General Duties

The ideal candidate will be extremely organised and good at maintaining the department’s level of service through accurate recording of information in the relevant places (computerised and manual). You will support the team in various administrative roles, including maintenance/repairs, check outs and deposits, and general admin.

Administrative Duties

Using Word / Excel / Jupix (computer aided residential lettings). Training will be given on the database and Jupix. Attention to detail a must.

Management Duties:

• First point of contact for Landlords and Tenants regarding any maintenance issues in the flat. Liaising with Landlords for authorisation on repairs. Instructing appropriate contractors to carry out repairs and making sure these repairs are completed in a reasonable timescale.
• Obtaining references from employers, bank, any previous landlord, personal reference and credit searches.
• Producing tenancy agreements and legal notices for signature.
• General supervision of internet adverts, updating window displays and website information.
• Gain general knowledge of all aspects of lettings and including covering viewings where needed.
• To conduct viewings in the occasional absence of the Lettings Negotiator & Lettings Manager.

About you:

• Previous experience working in a lettings environment is essential. This role requires someone with practical lettings administration experience who understands the processes involved in managing tenancies, landlords and tenants. Applicants without relevant lettings experience will not be shortlisted.
• Self-motivated, confident and ambitious.
• Excellent organisation and computer skills.
• Have the drive and ability to achieve monthly team targets.
• A positive and professional attitude.
• Enjoy dealing with a variety of people in a friendly and firm manner on the telephone and in person.
• A car driver with own transport and a clean licence.
• Able to work using initiative and as part of a team.
• Willing to provide 100% commitment.

Hours of Work

Your regular working hours will average at 41.25 hours per week, structured as follows:

• Monday to Friday: 9am to 6pm (with a deduction of four hours on one day as compensation for Saturday work)
• Alternate Saturdays: 9am to 4pm

Lunchtime is to be arranged in conjunction with other members of staff to enable the office to remain manned.

Holidays are at a scale of 20 days per annum for the period 1 January to 31 December on a pro-rata basis per number of completed months. Holiday entitlement increases to 21 days per year from the January following 2 years continuous employment, with one additional day per year, up to a maximum of 25 days.

• Company events
• Enhanced holiday
• Salary is £30k - £35k D.O.E