Administrative/Text Processing Support Officer

Derbyshire Constabulary; Derby; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join Derbyshire Constabulary as an Administrative/Text Processing Support Officer, providing essential support to the Professional Standards Department. This part-time role involves managing enquiries, preparing documentation, and ensuring effective communication. Enjoy a supportive environment with various benefits.

Benefits

Rewards and benefits

Qualifications

• Educated to GCSE English Language Grade C/Level 4 or equivalent.
• Recent typing or word processing experience.

Responsibilities

• Monitor the admin inbox and workflows daily.
• Send out update letters to complainants as necessary.
• Obtain information for incident prints and custody records.

Skills

Written Communication

Typing

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

GCSE English Language Grade C/Level 4

Job description

Assist in the recording and updating of complaints and enquiries

As an Administrative/Text Processing Support Officer, you will ensure a professional and efficient service is delivered to members of the Professional Standards Department, members of the public, and outside agencies.

Working within the Complaints section, you will assist in the preparation of files, forms, and documentation relating to complaints and associated matters.

What You’ll Be Doing

1. Monitor the admin inbox and workflows daily to handle various enquiries and tasks.
2. Send out update, holding, or outcome of enquiry letters to complainants as necessary.
3. Obtain information for incident prints, custody records, and CCTV when required.

The Must Haves

• Educated to GCSE English Language Grade C/Level 4 (or equivalent) or have previous experience of handling written communications.
• Recent typing or word processing experience.
• Knowledge of Microsoft packages such as Word, Excel, Outlook, etc.

What’s In It For You

At Derbyshire Constabulary, we aim to create an environment that puts people first, supporting you in all you do. We offer a range of rewards and benefits to all our employees.

What’s Next

Please click APPLY to complete your application. We have provided some application guidance and our recruitment process to support you.

This is a part-time, permanent position located at Denby. For part-time hours, the salary will be calculated on a pro-rata basis, based on the number of hours for the vacancy.

Who We Are

At Derbyshire Constabulary, policing isn’t just about patrolling streets. Our dedicated team of professional support staff behind the scenes plays a vital role in community safety. People like you contribute significantly to policing Derbyshire.

To learn how you can help make Derbyshire safer together, visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds to reflect the communities we serve.