Administrative Support Coordinator

Landmark Information Group; Exeter; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Administrative Support Coordinator to join their dynamic team. This role involves supporting order fulfillment and dispatch tasks in a customer-focused environment. The ideal candidate will be a proactive problem solver with excellent attention to detail and previous customer service experience. You will thrive in a collaborative atmosphere, contributing to the efficiency of operations while enjoying a range of benefits, including a competitive salary and generous holiday allowance. If you're ready to grow both personally and professionally, this opportunity is for you.

Benefits

Generous Holiday Allowance

Annual Lifestyle Allowance

Pension Scheme

Private Health Insurance

Cycle to Work Scheme

Free Parking

Training and Career Progression

Internal Coaching and Mentoring

Qualifications

• Experience in a data entry or office-based customer support role.
• Ability to explain ordering issues to customers.

Responsibilities

• Support the smooth functioning of order placement and dispatch.
• Monitor production systems and resolve issues quickly.

Skills

Customer Service

Problem Solving

Data Entry

Attention to Detail

Analytical Skills

Education

GCSEs in Maths & English

Tools

PC Literacy

Job description

Administrative Support Coordinator – Fixed Term Contract 12 Months
Exeter/Hybrid
What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:
• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

We are looking for an Administrative Support Coordinator to work as part of a small team to operate and support a range of ordering and dispatch tasks within Landmark. The team manages errored orders for environmental reports from house conveyancers, all ordered and delivered online. The role is responsible for managing multiple tasks with varying applications in a customer-focussed environment. The role integrates closely with Landmark’s operations and customer service functions focusing on efficiency, order fulfilment and dispatch effectiveness. The role will predominantly be working from home and part time could be considered, however the team does need to provide cover across the working week.

The role will involve:
• Supporting the smooth functioning of the production systems, order placement, fulfilment and dispatch platforms/services
• Monitoring production systems and ensuring a speedy resolution of any production issues
• Attending to customer order processing issues and queries (alongside the customer services and sales channels)
• Identifying repeating incidents and escalate.
• Assisting with ensuring that all production and order fulfilment documentation is kept up-to-date and to agreed standards.
• Support customer order processing activities.
• Provide support and testing capabilities to the development and product functions as required

About You

As the Administrative Support Coordinator you will be a keen problem solver with previous customer service experience. You will be analytical with a can-do attitude. You will need to be able to prioritise tasks and be proactive in your approach.

You will also have:
• GCSEs in Maths & English, or similar
• Experience in a data entry, or office based customer support role
• Ability to explain ordering issues to customers
• PC literate
• Excellent attention to detail
• Aptitude for working with maps
• ITIL v2 or v3 training/exposure would be useful

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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