Support Coordinator

Home Group; Yeovil; On-site; GBP 25,000 - 27,000; Part time

Job summary

Join a forward-thinking organization as a Support Coordinator, where your passion for helping vulnerable individuals can shine. In this part-time role, you'll support customers in maintaining their accommodation and improving their quality of life. Your responsibilities will include conducting needs assessments, coordinating support plans, and liaising with various stakeholders. With a strong emphasis on teamwork and collaboration, you'll be part of a dedicated team committed to making a difference. Enjoy a flexible schedule, generous leave, and a supportive workplace that values diversity and personal growth.

Benefits

34 days leave including bank holidays

Health cash plan

Discounts on shopping and entertainment

Career growth opportunities

Wellbeing support

Qualifications

• Experience in creating person-centered support plans.
• Ability to work independently and under pressure.

Responsibilities

• Conduct needs assessments for vulnerable customers.
• Provide support and advice to help maintain tenancies.

Skills

Person-centered support planning

Customer assessment coordination

Resilience under pressure

Technology proficiency

Job description

Job Description - Support Coordinator (25765)

Job Description

Description

Yeovil, Somerset

Temporary, Part Time (28 hpw) until 31st March 2026

Salary £25,838 to £26,645 per annum, pro rata (depending on experience) and great benefits including Health Cash Plan

Home, a place where you belong

We are looking to recruit an enthusiastic and self-motivated Support Coordinator to work with customers experiencing difficulties in securing or maintaining accommodation. This will include outreach support, hospital discharge, and targeted support work to customers in our accommodation services.

As a Support Coordinator, you will be responsible for providing support and advice to vulnerable and complex customers who have previously experienced homelessness. You will develop and maintain a high level of professional contact with customers to maximize engagement, reduce barriers, and minimize breaches of tenancy.

Typical day as a Support Coordinator

1. Conduct needs assessments of at-risk and vulnerable customers to establish an effective plan to support those with previous rough sleeping experience.
2. Carry out risk assessments, support planning, goal setting, and regular reviews.
3. Provide and coordinate effective support, advice, and assistance to customers to help them maintain their tenancies and access support, care, and health services.
4. Develop social networks, self-esteem, and independence among complex and vulnerable customers. Provide quarterly case studies and report on outcomes for customers.
5. Liaise regularly with colleagues, relevant organizations, and family/supporters to access specialist support and refer customers to other providers of care or support in a coordinated manner. Also, find furnishing and equipment through grants and charities.
6. Assist customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy, and moving onto independent accommodation if able.

Imagine going home each day knowing you've helped change our customers' lives for the better. You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You bring

• Passion to support our customers to live their best lives, working collaboratively with an eye for detail.
• Experience in creating person-centered support plans and supporting colleagues in working to those plans.
• Experience in coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure, and have a resilient approach.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you truly belong? Where you can be yourself! Bring your uniqueness, skills, and experience to deliver amazing outcomes for our customers.

You’ll be working alongside our passionate team of Service Managers, Outreach Coordinators, Health Coaches, HAP Coordinator, and Hospital Discharge Coordinator, who are here to support you as you make yourself at home!

Job details

• Part-time, 28 hours per week.
• Flexible with your schedule, but we need to meet our customers’ needs, which may require occasional adjustments.
• Proficient in using technology for support plans, online learning, and collaboration.
• An Enhanced DBS check is required, and we will cover the cost.

A place where you belong

We celebrate diversity and support all colleagues to be their authentic selves through internal networks and peer support (Multicultural, LGBTQIA+, and Disability). Together, we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a 'me day'), increasing to 39 days, with options to buy more and time off for volunteering.
• Health cash plan saving you from £1140 per year, covering dental, optical, prescriptions, and more.
• Over 800 discounts on shopping, holidays, and entertainment.
• Opportunities for career growth within the organization.
• Support for wellbeing, making Home Group a supportive workplace.

Click APPLY NOW to view the full job description, learn more about us, and get assistance with your application. We encourage early applications as roles may close early. For reasonable adjustments during the recruitment process, contact us at [e-mail].

Work Locations

Yeovil (32 Vicarage Walk)

The Link, 32 Vicarage Walk, The Quedam Centre, Yeovil, BA20 1EU