Administrative Specialist – Housing Repairs & Voids

Mears Group PLC; Peterborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance

Pension contributions 5%/3%

25 days annual leave

Disability Confident employer

Employee discounts

Wellbeing support

Cycle to work

Job summary

Mears Group is seeking a motivated Administrator to join our Peterborough team. You will provide day-to-day admin support across Voids, Repairs and Planned Works, including processing timesheets and maintaining records.

Based in Peterborough, this full-time role requires strong organisational and communication skills, with experience in busy environments and a background in social housing being advantageous.

Qualifications

• Previous admin or support experience.
• Strong attention to detail and accurate record-keeping.
• Ability to manage multiple tasks with good organisation.
• Proficient in MS Office (Excel, Outlook, Word).
• Clear written and verbal communication.
• Able to liaise with operatives, supervisors, residents and stakeholders.
• Capable in a fast-paced environment.
• Experience in social housing, repairs, voids or planned works is advantageous.
• Proactive and flexible, able to work independently or in a team.

Responsibilities

• Process and maintain operative timesheets accurately and on time.
• Check timesheet data and resolve missing or incorrect details with operatives and supervisors.
• Provide general admin support across Voids, Repairs and Planned Works.
• Maintain records, spreadsheets, databases and internal systems.
• Support supervisors and operational teams with day-to-day administration.
• Assist with updating job information, work orders and completion details.
• Support coordination and monitoring of ongoing works.
• Process and file documentation for completed and ongoing works.
• Respond to telephone and email queries from colleagues, residents and stakeholders.
• Liaise with operatives and supervisors to obtain outstanding information.
• Assist with raising orders and processing invoices when required.
• Support preparation of reports and other operational information.
• Maintain organised filing systems (electronic and paper).
• Provide extra admin support to wider contract team during busy periods.

Skills

Attention to detail

Admin experience

Organisational skills

MS Office proficiency

Communication skills

Stakeholders liaison

Fast-paced environment

Social housing experience

Team player

Tools

Microsoft Office Suite

Job description

Mears Group is seeking a motivated Administrator to join our Peterborough team. You will provide day-to-day admin support across Voids, Repairs and Planned Works, including processing timesheets and maintaining records.

Based in Peterborough, this full-time role requires strong organisational and communication skills, with experience in busy environments and a background in social housing being advantageous.