Administrator

Mears Group PLC; Peterborough; In loco; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company Sick Pay

Life Assurance

Pension contributions 5%/3%

25 days annual leave

Disability Confident employer

Employee discounts

Wellbeing support

Cycle to work

Descrizione del lavoro

Mears Group is seeking a motivated Administrator to join our Peterborough team. You will provide day-to-day admin support across Voids, Repairs and Planned Works, including processing timesheets and maintaining records.

Based in Peterborough, this full-time role requires strong organisational and communication skills, with experience in busy environments and a background in social housing being advantageous.

Competenze

• Previous admin or support experience.
• Strong attention to detail and accurate record-keeping.
• Ability to manage multiple tasks with good organisation.
• Proficient in MS Office (Excel, Outlook, Word).
• Clear written and verbal communication.
• Able to liaise with operatives, supervisors, residents and stakeholders.
• Capable in a fast-paced environment.
• Experience in social housing, repairs, voids or planned works is advantageous.
• Proactive and flexible, able to work independently or in a team.

Mansioni

• Process and maintain operative timesheets accurately and on time.
• Check timesheet data and resolve missing or incorrect details with operatives and supervisors.
• Provide general admin support across Voids, Repairs and Planned Works.
• Maintain records, spreadsheets, databases and internal systems.
• Support supervisors and operational teams with day-to-day administration.
• Assist with updating job information, work orders and completion details.
• Support coordination and monitoring of ongoing works.
• Process and file documentation for completed and ongoing works.
• Respond to telephone and email queries from colleagues, residents and stakeholders.
• Liaise with operatives and supervisors to obtain outstanding information.
• Assist with raising orders and processing invoices when required.
• Support preparation of reports and other operational information.
• Maintain organised filing systems (electronic and paper).
• Provide extra admin support to wider contract team during busy periods.

Conoscenze

Attention to detail

Admin experience

Organisational skills

MS Office proficiency

Communication skills

Stakeholders liaison

Fast-paced environment

Social housing experience

Team player

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Annual salary: up to £28,751.00

Administrator

Location: Peterborough
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday - Friday
Salary: Up to £28,751 per annum

About Us

Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

We are looking for a motivated and organised Administrator to join our team in Peterborough. You will provide day-to-day administrative support across our Voids, Repairs and Planned Works services, helping to keep operational processes running smoothly.

A key part of the role will be managing and processing timesheets, maintaining accurate records and providing general administrative support to operational teams. You'll work closely with supervisors, operatives and other colleagues to ensure information is recorded accurately and works can progress efficiently.

Duties:

• Process and maintain operative timesheets, ensuring information is accurate and submitted within required timescales
• Check timesheet information and resolve any missing or incorrect details with operatives and supervisors
• Provide general administrative support across Voids, Repairs and Planned Works
• Maintain accurate records, spreadsheets, databases and internal systems
• Support supervisors and operational teams with day-to-day administration and paperwork
• Assist with updating job information, work orders and completion details
• Support the coordination and monitoring of ongoing works, ensuring records are kept up to date
• Process and file relevant documentation relating to completed and ongoing works
• Respond to telephone and email queries from colleagues, residents and other stakeholders
• Liaise with operatives and supervisors to obtain outstanding information and documentation
• Assist with raising orders and processing invoices where required
• Support the preparation of reports and other operational information
• Maintain organised electronic and paper filing systems in line with company procedures
• Provide additional administrative support to the wider contract team during busy periods

Key Criteria:

• Previous experience in an administration or similar support role
• Strong attention to detail with experience maintaining accurate records and processing timesheets
• Good organisational skills with the ability to manage multiple tasks and priorities
• Confident using Microsoft Office, including Excel, Outlook and Word
• Good written and verbal communication skills
• Comfortable liaising with operatives, supervisors, residents and other stakeholders
• Ability to work effectively in a busy, fast-paced environment
• Experience within social housing, repairs, maintenance, voids or planned works would be advantageous
• A proactive and flexible approach, with the ability to work independently and as part of a team

Benefits

• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave - up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.