Administrative Specialist – Customer Support & Records

ALS; Coventry; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual Leave 25–30 days + 8 holidays (

Buy annual leave

Enhanced Sick Pay Scheme

Salary Progression Scheme

Celebrating Success awards

Perkbox membership

Learning/study support

Group Pension Plan

Car Parking on-site

Job summary

ALS in Coventry is seeking an organised Administration Assistant to provide effective administrative support to our Customer Service Co-ordinators. You will maintain records, handle inquiries, process orders, and help ensure the department runs smoothly in a busy commercial environment.

The role offers 37 hours per week (Mon-Fri, with shift patterns), a full-time permanent contract and a salary of £25,879. Ideal candidates will have office experience, strong IT skills and a proactive,

Qualifications

• Organised and proactive administrator with strong planning ability.
• Clear written and verbal communication skills.
• Experience using IT systems and Microsoft Office.
• Customer-focused approach and ability to work in a team.

Responsibilities

• Field telephone calls and provide reception cover when required.
• Process orders accurately and efficiently.
• Check job documentation for completeness and accuracy.
• Scan, file and archive documents according to procedures.
• Arrange collections and deliveries.
• Respond to enquiries with appropriate information or route to relevant team.
• Process invoice approvals and pre-registration for customers.
• Maintain incoming/outgoing post and support colleagues with admin duties.
• Contribute to best practices for customer support and team success.

Skills

Planning & organisational skills

Time management

Communication skills

IT skills (Microsoft Office)

Customer-focused approach

Team collaboration

Tools

Microsoft Office

Job description

ALS in Coventry is seeking an organised Administration Assistant to provide effective administrative support to our Customer Service Co-ordinators. You will maintain records, handle inquiries, process orders, and help ensure the department runs smoothly in a busy commercial environment.

The role offers 37 hours per week (Mon-Fri, with shift patterns), a full-time permanent contract and a salary of £25,879. Ideal candidates will have office experience, strong IT skills and a proactive,