Administration Assistant

ALS; Coventry; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual Leave 25–30 days + 8 holidays (

Buy annual leave

Enhanced Sick Pay Scheme

Salary Progression Scheme

Celebrating Success awards

Perkbox membership

Learning/study support

Group Pension Plan

Car Parking on-site

Job summary

ALS in Coventry is seeking an organised Administration Assistant to provide effective administrative support to our Customer Service Co-ordinators. You will maintain records, handle inquiries, process orders, and help ensure the department runs smoothly in a busy commercial environment.

The role offers 37 hours per week (Mon-Fri, with shift patterns), a full-time permanent contract and a salary of £25,879. Ideal candidates will have office experience, strong IT skills and a proactive,

Qualifications

• Organised and proactive administrator with strong planning ability.
• Clear written and verbal communication skills.
• Experience using IT systems and Microsoft Office.
• Customer-focused approach and ability to work in a team.

Responsibilities

• Field telephone calls and provide reception cover when required.
• Process orders accurately and efficiently.
• Check job documentation for completeness and accuracy.
• Scan, file and archive documents according to procedures.
• Arrange collections and deliveries.
• Respond to enquiries with appropriate information or route to relevant team.
• Process invoice approvals and pre-registration for customers.
• Maintain incoming/outgoing post and support colleagues with admin duties.
• Contribute to best practices for customer support and team success.

Skills

Planning & organisational skills

Time management

Communication skills

IT skills (Microsoft Office)

Customer-focused approach

Team collaboration

Tools

Microsoft Office

Job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Administration Assistant - Coventry

We are looking for an organised and customer-focusedAdministration Assistantto provide effective administrative support to our Customer Service Co-ordinators. You will help ensure the department operates efficiently by maintaining accurate and up-to-date records, while delivering a professional service to customers and colleagues. This is a varied role, suited to someone who is proactive, adaptable and confident in managing a range of administrative responsibilities within a commercial environment.

About the Role

Hours Per Week: 37
Days Per Week: Monday to Friday, with shift patterns of 08:30 - 16:30, 09:00 - 17:00 or 09:30 - 17:30
Contract: Full Time and Permanent
Annual Salary: £25,879
Hiring Manager: Meera Dass

The Day to Day

• Field telephone calls and provide reception cover when required.
• Process orders accurately and efficiently.
• Check job documentation to ensure all information is complete and accurate.
• Scan, file and archive documents in line with company procedures.
• Arrange collections and deliveries.
• Respond to enquiries, providing appropriate information or referring queries to the relevant team or colleague.
• Action Sample Anomaly and Commercial Changes forms.
• Process invoice approvals.
• Complete pre-registration for customers where required.
• Maintain incoming and outgoing post.
• Support the Customer Service Co-ordinators with general administration and other ad hoc duties.
• Contribute to the establishment and continuous improvement of best practices for customer support.
• Support and provide cover for other team members when appropriate, helping the department meet business requirements.

The Essentials

• Previous office administration experience, ideally within a commercial organisation.
• Excellent planning, organisational and time-management skills.
• The ability to prioritise and manage your own workload effectively.
• Strong written and verbal communication skills.
• Experience using a range of IT systems, including Microsoft Office.
• A professional, flexible and customer-focused approach to work.
• A strong commitment to quality, compliance and maintaining accurate records.
• The ability to demonstrate positive behaviours in line with company values.
• A collaborative approach, with the ability to engage positively with colleagues and contribute to an integrated, high-performing team.

Our Benefits Include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioral competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.